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Bose controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Bose discloses ransomware attack and employee data access

    Issue disclosure

    Bose told regulators that a ransomware attack detected on March 7 led to unauthorized access to human resources files containing personal information of current and former employees. The company said it could not confirm whether the data was exfiltrated.

    Company response

    • Remediation — Bose

      However, it disclosed to the regulator a long list of remedial actions taken by its security team to mitigate the risk of a worse attack in the future. This included: enhanced anti-malware, logging and monitoring; blocking of malicious IPs linked to the threat actor; changing passwords for all end users; and changing access keys for all service accounts.

    • Investigation — Bose

      The firm said it had engaged third-party experts to scour the dark web for this data, to check if it is being actively used by cyber-criminals, and is also working with the FBI.

    Source excerpt

    • The personal information contained in these files include name, Social Security Number, and compensation-related information,
    • However, it disclosed to the regulator a long list of remedial actions taken by its security team to mitigate the risk of a worse attack in the future.
    • The firm said it had engaged third-party experts to scour the dark web for this data, to check if it is being actively used by cyber-criminals, and is also working with the FBI.
    Source

  2. 2020

    Bose publishes findings on QC35 noise-cancellation complaints

    Company response

    After users complained that updated firmware had worsened noise cancellation on QC35 headphones, Bose reported that its investigation found firmware version 4.5.2 had not caused the issue. Bose said measurable differences in some cases were associated with ear-cup fit, third-party ear pads or mechanical damage, and it allowed users to downgrade to older firmware.

    Company response

    • Investigation — Bose

      经过数月，官方终于在近日公布了他们的调查结果，即 4.5.2 版固件并没有破坏 QC35 的降噪功能。

    • Remediation — Bose

      针对所有这些情况，Bose 正在更新其测试程序，以便在后续更新中予以改进，同时暂时允许客户降级至旧版固件。

    Source excerpt

    • 综上所述，Bose 通过全面的工程分析确定：在所有情况下，降噪性能的衰减，都是与耳垫、售后零件或机械的完整性、以及硬件相关的问题导致的。
    • 经过数月，官方终于在近日公布了他们的调查结果，即 4.5.2 版固件并没有破坏 QC35 的降噪功能。
    • 同时暂时允许客户降级至旧版固件。
    Source