缤客的争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 10 条
2026
钓鱼骗局劫持Booking.com房源，游客被引至Wetherspoon酒吧地址
问题披露
消费者组织Which?披露，不法分子通过“高度复杂的钓鱼攻击”劫持了Booking.com上合法房源的页面，其中包括“The London Crown”豪华公寓的虚假房源，其所示地址实际是塔桥附近的Wetherspoon酒吧The Liberty Bounds。一名顾客通过Booking.com支付73英镑为家人预订一晚，抵达时才发现地址是一家酒吧；Which?称Wetherspoon员工每天要劝退多达20名游客。Booking.com表示，攻击波及涉事房产自身的计算机系统，使网络罪犯临时获得了其Booking.com账户的未授权访问权限；另一处被劫持的房源“Apartments near Big Ben”则使用了下议院大楼Portcullis House的地址。据Which?统计，该虚假房源在8月和9月已累积250条负面评价。Booking.com称已暂停两处房产的预订并支持受影响顾客；Wetherspoon表示已将此骗局告知Booking.com，并再次要求永久删除该房源。
品牌回应
整改 — Booking.com
We take incidents like this extremely seriously, and suspended bookings at both properties, as well as supporting affected customers.
澄清 — Wetherspoon
Wetherspoon said it had informed Booking.com about this scam "as soon as it came to their attention"
来源摘录
This is upsetting for the pub team, as there is little they can do to help, but even more so for the people who have been misled and have lost money as a result.
Wetherspoon said it had informed Booking.com about this scam "as soon as it came to their attention"
2026
欧盟调查 Booking.com 涉及的网络钓鱼诈骗和虚假房源
调查
据路透社报道，在线旅行预订平台 Booking.com（缤客）成为欧盟一项调查的对象，该调查涉及网络钓鱼诈骗和虚假房源问题。调查针对该平台与上述报道问题相关的方面展开。报道未说明调查结果或对公司作出的任何认定。该事件于2026年10月21日被报道。
来源摘录
Booking.com targeted in EU investigation into phishing scams, fraudulent listings
2023
2023
2023
2021
2021
俄罗斯对 Booking.com 罚款 1750 万美元
罚款或处罚
2021年，俄罗斯以涉嫌滥用市场支配地位为由对 Booking.com 罚款 1750 万美元。监管机构称该公司要求酒店和旅馆遵守价格平价义务。Booking.com 表示打算提起上诉。该事件被作为涉及该品牌的争议记录进行报道。
来源摘录
Russia has slapped online travel agency Booking.com with a $17.5 million fine for "abusing" its dominant position in the market, a government regulator said Thursday.
Booking.com said it was "disappointed" with the decision, which it said it intends to "appeal".
It accused the Amsterdam-based travel site of having imposed on hotels and hostels "the obligation to provide and comply with price parity".
2021
Booking.com因延迟报告数据泄露被罚款
罚款或处罚
荷兰数据保护局因Booking.com在获悉2018年客户数据泄露事件后22天才报告，而非在GDPR规定的72小时内报告，对其处以47.5万欧元罚款。该事件导致超过4100名客户的个人资料以及283名客户的信用卡资料暴露。
来源摘录
Booking.com will not contest the fine,
The travel giant, which is headquartered in the Netherlands, was notified of the incident on January 13 2019, but didn’t report it to AP until February 7 — 22 days later.
A major hotel bookings site has been fined €475,000 after failing to report a serious data breach within the time period mandated by the General Data Protection Regulation (GDPR).
2020
匈牙利 GVH 对 Booking.com 处以罚款
罚款或处罚
匈牙利竞争监管机构 GVH 对 Booking.com 处以 25 亿福林罚款（报道折合 610 万英镑），理由是误导性广告和激进销售策略。该监管机构称，相关做法包括有关免费取消的宣传，以及为促使消费者更快预订而施加心理压力。
品牌回应
澄清 — Booking.com
“Customer data and feedback shows that the information on our platform is extremely helpful for travellers,” they said.
来源摘录
The watchdog in Hungary said free cancellation options for some listings were only available with certain conditions and over a limited period.
Online travel agency Booking.com has been fined 2.5 billion forints [£6.1 million] by the national competition watchdog in Hungary, the GVH, for “misleading advertisements” and “aggressive” sales tactics, designed to exert “psychological pressure” on consumers.
“Customer data and feedback shows that the information on our platform is extremely helpful for travellers,” they said.
2014