Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2015
Accreditation solicitation practices questioned
A CNN investigation reported that some local bureaus used third-party call centers associated with former BBB executives to solicit businesses for accreditation, renewing questions about commercial incentives and governance.
2010
Pay-for-play rating allegations
An ABC News 20/20 investigation reported that fabricated businesses could receive favorable ratings shortly after paying membership fees, raising concerns that accreditation payments influenced ratings. The BBB rejected the implication that its system should operate that way and removed accreditation from the rating calculation.