Bella Italia controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2015
Poor seafood-sustainability assessment
Bella Italia received the lowest rating among the restaurants covered by a Fish2Fork assessment of seafood-sourcing policies. The chain subsequently worked with the Marine Stewardship Council and was reported to have improved its ranking by 2017.
2009
Controversy over card and cash tips
Reports alleged that waiting staff were threatened with dismissal if they did not encourage customers to pay tips by card. The criticism focused on the operator's treatment of card gratuities in relation to wage costs, while cash tips went directly to employees. The company later reviewed its policies following changes to tipping legislation.