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BB&T controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Acknowledgment of historical slavery ties

    Truist acknowledged that predecessor institutions had historical connections to slavery and the repression of enslaved people, expressed regret, and denounced those aspects of its heritage. The discussion included BB&T's historical roots and the backgrounds of its founders' families.

    Source

  2. 2019

    BB&T sues Hitachi Vantara over 2018 outage

    Lawsuit filed

    BB&T filed a lawsuit against Hitachi Vantara, alleging breach of contract, unfair and deceptive trade practices, and gross professional negligence related to hardware management at a data center. BB&T said a February 2018 outage blocked thousands of customers from accessing their accounts; Hitachi Vantara said it was reviewing the claims and believed it provided high-quality service.

    Company response

    • Investigation — Hitachi Vantara

      Hitachi Vantara, a unit of Japan’s Hitachi, said in a statement that it is reviewing the lawsuit's claims.

    Source excerpt

    • The lawsuit, filed on Nov. 26 in U.S. District Court for the Middle District of North Carolina, accuses the vendor of breach of contract, unfair and deceptive trade practices and gross professional negligence in its management of hardware at BB&T's Zebulon, N.C., data center.
    • BB&T in Winston-Salem, N.C., has filed a lawsuit against a technology vendor that the bank says was responsible for a February 2018 outage that blocked thousands of customers from accessing their accounts.
    • Hitachi Vantara, a unit of Japan’s Hitachi, said in a statement that it is reviewing the lawsuit's claims.
    Source