Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Malindo Air reports containment of customer data breach
Company response
Malindo Air reported that a customer data breach was caused by two former GoQuo employees who improperly accessed and stole customer personal data. The airline stated that the exposure had been contained. It also said it brought in data forensics and cybersecurity experts to review its infrastructure and processes, and initiated an automatic reset of customer passwords.
Malindo Air said a customer data breach resulted from two former GoQuo employees improperly accessing and stealing customer personal data. The airline said the exposure had been contained and that it brought in data forensics and cybersecurity experts to review its infrastructure and processes and initiated an automatic reset of customer passwords.
Company response
Investigation — Malindo Air
data forensics and cyber security experts have been brought in to review all the airline’s existing data infrastructure and processes
Remediation — Malindo Air
Malindo Air said data forensics and cyber security experts have been brought in to review all the airline’s existing data infrastructure and processes. At the same time, the airline also initiated auto-reset of all customer passwords
Remediation — Malindo Air
The data exposure has since been contained
Investigation — Malindo Air
data forensics and cybersecurity experts had been brought in to review all its existing data infrastructure and processes
Source excerpt
Meanwhile, Malindo Air confirmed that the data exposure has since been contained.
As a forward proactive measure, Malindo Air said data forensics and cyber security experts have been brought in to review all the airline’s existing data infrastructure and processes. At the same time, the airline also initiated auto-reset of all customer passwords
Malindo Air said the recent data breach was a result of two former employees of eCommerce services provider, GoQuo, improperly accessing and stealing the personal data of its customers.