争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 2 条
2020
英国金融行为监管局因抵押贷款客户处理问题对Lloyds Bank处以罚款
罚款或处罚
英国金融行为监管局因Lloyds Bank在处理陷入财务困难或拖欠还款的抵押贷款客户时存在失误，对其处以6400万英镑罚款。监管机构表示，银行未充分了解客户情况，可能导致客户受到不公平对待。Lloyds称受影响客户已获联系并得到补偿。
品牌回应
退款或补偿 — Lloyds
Lloyds said that all customers impacted have already been contacted and reimbursed and that customers need to take no action.
退款或补偿 — Lloyds
Lloyds said that all customers affected have already been contacted and reimbursed, and that customers need to take no action.
整改 — Lloyds
We have since taken significant steps to enhance how we support mortgage customers experiencing financial difficulty, including investing in colleague training and procedures
道歉 — Lloyds Banking Group
We have contacted all customers who were affected between 2011 and 2015 to apologise
来源摘录
Lloyds and its Bank of Scotland and The Mortgage Business units are set to pay around £300 million in redress to 526,000 customers, and the redress program is nearly complete, the FCA said in a statement on Thursday.   Â
Britain's Financial Conduct Authority has fined  £64 million ($81.26 million) for failures in handling hundreds of thousands of mortgage customers in difficulties or arrears.Lloyds Bank
"By not sufficiently understanding their customers' circumstances the banks risked treating unfairly more than a quarter of a million customers in mortgage arrears, over several years," said Mark Steward, the FCA's executive director of enforcement and market oversight.
1999