ASUS controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Asus recalls affected Z690 Hero motherboards
Recall announced
Asus issued a recall after reports that some Z690 Hero motherboards were melting, burning, or producing smoke. Asus said the issue potentially affected specific units manufactured in 2021 and provided customers with ways to check whether their hardware was affected.
Company response
Recall — Asus
Asus has been forced to issue a product recall after reports from some users that its motherboards were melting.
Source excerpt
Others smelled smoke and found burn marks on the products, while one user on social media platform Reddit reported an actual fire being sparked.
Asus acknowledged the issue in a statement on its website and warned the fault could "affect units manufactured in 2021" with a specific part and serial number.
Asus has been forced to issue a product recall after reports from some users that its motherboards were melting.
2021
Consumer complaint about ASUS motherboard repairs and warranty
Issue disclosure
In July 2021, a consumer complaint concerning ASUS motherboards was reported. According to the consumer, a replacement ASUS motherboard continued to malfunction after repeated service visits, and the consumer questioned how the repairs and warranty were handled. The complaint consists of the consumer's allegations; no independent determination of the claims is stated in the source. The report identifies the brand as ASUS and centers on the consumer's experience with the replacement motherboard and the service process.
A consumer complained that a replacement ASUS motherboard continued to malfunction after repeated service visits and questioned the handling of the repairs and warranty. These are the consumer’s allegations.
Source excerpt
更换后返回我手中，一直出现莫名重启的问题，基本无法使用。
因此，消费者质疑华硕华硕主板，为何当初在保送去售后，搪塞其没有问题，导致东西过保后还未修理。
2021
ASUS responds to inconsistent warranty extensions after repairs
Company response
After customers reported inconsistent warranty extensions following repairs, ASUS said it would review the records centrally and add warranty coverage for eligible customers; customers could contact customer service to obtain a new warranty date.
Company response
Remediation — 華碩
對此華碩在論壇上回應，將會後端撈資料檢視，符合資格將會補上保固
Source excerpt
另外針對送修時，網友遇到了待遇不一的狀況，有網友詢問客服發現，如維修單沒有註記就不會延長保固，出現有吵有糖吃的狀況，對此華碩在論壇上回應，將會後端撈資料檢視，符合資格將會補上保固，網友可以自行聯絡客服，取得新的保固日期。
2020
Google pushes temporary fix for ChromeOS update issue
Corrective action
Google pushed out a temporary fix after a ChromeOS update caused excessive CPU utilization and affected devices to become very hot. The article says Google planned a permanent fix via a future update.
Stated objective. Address the problem caused by the update.
Company response
Remediation — Google
Google says it has now pushed out a temporary fix for the problem.
Source excerpt
Not only did this cause affected devices to become incredibly hot, but it also crushed the Chromebooks' performance and battery life.
Thankfully, Google has pushed out a temporary fix that should address the problem.
2020
USITC to investigate Neodron patent allegations against technology companies
Investigation
The US International Trade Commission said it would investigate whether touchscreen devices made by Apple, Amazon and other companies involved alleged patent infringement. Neodron had alleged that the companies infringed four patents it owned; the source reports the investigation was to follow Neodron's February lawsuit.
Source excerpt
其他被告公司也包括亞馬遜、華碩 (2357-TW)、LG、微軟 (MSFT-US)、索尼、以及三星。
美國國際貿易委員會 (ITC) 表示，將針對蘋果 (AAPL-US)、亞馬遜 (AMZN-US) 等製造的觸控螢幕設備是否涉及專利侵權行為進行調查。
該公司聲稱蘋果等公司侵犯了 Neodron 擁有的電容式鍵盤和傳感器相關的四項專利
2020
Elite Gaming Technology files patent suits against three computer hardware makers
Lawsuit filed
Elite Gaming Technology filed three patent infringement suits in the Texas Eastern District Court against ASRock, AsusTek Computer and Micro-Star International, alleging that the companies infringed its patents.
Source excerpt
Elite Gaming Technology has filed three patent infringement suits on the same day against computer hardware manufacturers ASRock Inc., AsusTek Computer Inc., and Micro-Star International Co.
Elite Gaming accuses each of the companies of patent infringement.
All of the suits were filed in the Texas Eastern District Court.
2008
Controversy over pension-plan restructuring
ASUS's 2008 restructuring included a pension-plan change that was heavily criticized because existing pension balances were effectively reset. The company paid employees the contributions made previously, but the change generated employee and public criticism.