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Arby's controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2019

    Arby's apologizes over restaurant sign

    Company response

    In November 2019, Arby's apologized after a Minnesota mother posted about a sign at a local restaurant stating that only well-behaved children were welcome. The company said the language was insensitive, that it removed the sign quickly, and that it disciplined the manager and team working at the restaurant.

    Company response

    • Apology — Arby's

      Arby's apologized, saying in a statement, "We recognize the language on this sign was insensitive.

    • Remediation — Arby's

      We removed it quickly

    • Personnel action — Arby's

      have disciplined the manager and team working at the restaurant.

    • Apology — Arby's

      We recognize the language on this sign was insensitive,

    Source excerpt

    • We recognize the language on this sign was insensitive. We removed it quickly, and have disciplined the manager and team working at the restaurant. It does not reflect our company values and the family-friendly environment we aim to provide in all of our restaurants.
    • Since this is 2019 and everyone must be sorry for everything even if they're not really sorry, she received one in the form of a public statement from the Arby's corporate office:
    • Arby's apologized, saying in a statement, "We recognize the language on this sign was insensitive. We removed it quickly, and have disciplined the manager and team working at the restaurant."
    Source

  2. 2017

    Corporate point-of-sale malware incident

    Arby's investigated malware placed on payment systems at corporate-owned restaurants. The reported activity affected systems from October 25, 2016, through January 19, 2017, and banks and credit unions filed suits concerning the incident.

    Source