App Store controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Dutch watchdog fines Apple €5 million over app payment rules
Fine or penalty
The Netherlands Authority for Consumers and Markets fined Apple €5 million, stating that Apple had failed to adjust conditions that prevented dating-app providers from freely choosing third-party payment systems. The regulator said Apple could face further weekly fines if it did not make the required changes.
Source excerpt
The ACM said today (24 January) that Apple has failed to adjust its conditions, as dating-app providers are unable to use other payment systems and can only express interest.
ACM has informed Apple that it has not satisfied the requirements issued and must now pay the €5m fine.
Tech giant Apple has been fined €5m by a Dutch consumer watchdog for failing to allow dating-apps to use third-party payment systems.
2021
Apple agrees to App Store changes in developer class-action settlement
Settlement
Apple agreed to changes to App Store rules as part of a settlement with developers who filed a US class action lawsuit. The announced terms include allowing developers to email users about payment methods outside their iOS apps, publishing annual transparency reports, and expanding available price points. The agreement was submitted for court approval.
Source excerpt
in an official announcement on Thursday.
“The settlement will result in the creation of a $100 million Small Developer Assistance Fund and important changes to App Store policies and practices.”
Apple has reached an agreement with small App Store developers following two-year antitrust litigation.
2021
Dutch regulator rules against Apple App Store payment policies
Ruling
The Netherlands Authority for Consumers and Markets ruled that Apple’s commission policies on in-app payments violated Dutch competition law and ordered Apple to adjust the conditions applied to dating-app providers.
Source excerpt
The Authority for Consumers and Markets (ACM), the competition regulator of the Netherlands, Friday ruled that Apple’s commission policies on in-app payments violates the country’s competition law and ordered the company to adjust the payment policies of its App Store.
2021
Apple challenges Russian antimonopoly warning in court
Lawsuit filed
Apple brought legal action against Russia’s Federal Antimonopoly Service to challenge a warning requiring it to allow app developers to inform customers about alternative payment options. The warning concerned alleged abuse in the market; the supplied report does not establish a court determination on the merits.
Source excerpt
Apple is seeking a judicial review of a warning, which is forcing the iPhone maker to allow app developers to tell customers about alternative payment options when using its App Store platform.
US technology giant Apple has brought legal action against Russia's Federal Antimonopoly Service (FAS) in an effort to challenge the request to "stop abuse in the market" submitted by that body earlier this year.
Apple has raised legal action against Russia's Federal Antimonopoly Service over a warning it received regarding its App Store.
2021
Apple apologizes and refunds a child's in-app purchases
Company response
Apple apologized to a child's mother and refunded $1,116.32 spent on in-app purchases. The purchases were made through apps including Roblox and Coin Master.
Company response
Apology — 苹果
作为回应,苹果向孩子的母亲道歉并退还了在App Store上花费的金额。
Refund or compensation — 苹果
作为回应,苹果向孩子的母亲道歉并退还了在App Store上花费的金额。
Source excerpt
据外媒报道,苹果在App Store上提供了许多应用和游戏并提供了应用内购买功能。
Vasquez表示,她九岁的儿子Thenniel在不知情的情况下从苹果App Store购买了东西并记入了她的账户--1116.32美元。
作为回应,苹果向孩子的母亲道歉并退还了在App Store上花费的金额。
2021
UK CMA investigates Apple over App Store terms
Investigation
The UK Competition and Markets Authority launched an investigation into Apple after complaints alleged that its App Store terms for developers were unfair and anti-competitive. The CMA said no decision had yet been made on whether Apple was breaking the law.
Source excerpt
The Competition and Markets Authority said Thursday it was looking into “suspected breaches of competition law” by Apple.
U.K. authorities have launched an investigation into Apple’s App Store over concerns it has a dominant role that stifles competition and hurts consumers.
The CMA has launched an investigation into Apple following complaints that its terms and conditions for app developers are unfair and anti-competitive.
2020
Apple opens App Store appeals process to developers
Company response
Apple opened its appeals process for developers to challenge App Store rules and allowed developers to suggest changes to the App Store guidelines. Apple also said bug fixes for apps already on the App Store would no longer be delayed over guideline violations except those related to legal issues.
Source excerpt
The European Commission is conducting an antitrust investigation into Apple’s App Store policies.
Apple has opened up its appeals process for developers to challenge App Store rules, after promising the program earlier this year at WWDC.
Apple says that these changes are now live.
2020
Apple defends App Store practices ahead of congressional testimony
Company response
Apple presented arguments defending App Store fees and practices, citing a study it commissioned from Analysis Group. The report came amid software developers’ allegations that Apple engaged in anticompetitive conduct through its commission and payment-system requirements.
Source excerpt
苹果在周三提出了一些捍卫App Store的论点,这些论点可能会成为下周的证词。尽管苹果公司表示这并不是库克在下周一听证会发言时的预告,但其在委托Analysis Group发布的一项研究中称,App Store的收费及做法在很大程度上与包括Google Play和Amazon Appstore在内的其他应用商店一致。
多年来,软件开发人员一直指称苹果公司从事反竞争行为,投诉主要围绕该公司30%的“苹果税”抽成,以及要求开发人员使用苹果支付系统进行数字购买。
2020
EU opens antitrust investigations into Apple services
Investigation
The European Commission formally opened two investigations to assess whether Apple Pay and the App Store violated EU competition law. The investigations concern Apple's in-app purchase requirements and restrictions on informing users about cheaper purchase options outside apps, as well as Apple Pay's use in merchants' apps and websites and terms restricting competing payment systems.
Company response
Denial — Apple
苹果公司则对欧盟委员会的调查提出批评,该公司发表声明称:“令人失望的是,欧盟委员会正在推进少数几家公司的无端投诉,而这些公司只是想‘免费搭车’,不想像其他所有人一样遵守同样的规则。”
Source excerpt
苹果公司则对欧盟委员会的调查提出批评,该公司发表声明称:“令人失望的是,欧盟委员会正在推进少数几家公司的无端投诉,而这些公司只是想‘免费搭车’,不想像其他所有人一样遵守同样的规则。”
除了苹果应用商店之外,欧盟还启动了另一项调查,主要涉及Apple Pay如何在商家的应用程序和网站上应用,以及禁止竞争对手介入支付系统的使用条款。
据悉,欧盟反垄断机构已正式开启两项调查,以评估苹果支付(Apple Pay)及应用商店(App Store)是否违反欧盟竞争法。欧盟委员会表示,调查将涉及苹果公司强制应用开发商使用“应用内购买系统”,以及该公司禁止应用开发商向用户告知应用之外更便宜的购买渠道。
Antitrust scrutiny over 30% commission