American Airlines controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Brazilian judge fines American Airlines over kosher meals
Fine or penalty
A judge in Brazil fined American Airlines $1,759 after it failed to provide kosher meals that had been promised to two passengers. The judge said the airline failed to provide the services it had agreed to render.
Source excerpt
American Airlines “failed to provide the services” it had promised to render, the judge of the 23rd Chamber of Civil Court of the Justice Tribunal of Sao Paulo, José Marcos Marrone, wrote in his ruling.
A judge in Brazil fined American Airlines to the tune of $1,759 for not providing kosher meals for two passengers who had been assured they would receive it on long-distance flights.
2021
American Airlines investigates mask-policy enforcement incident
Company response
American Airlines said it was investigating after John Kerry was photographed on a flight with his mask hanging off his ear while not eating or drinking, prompting criticism of the airline’s enforcement of its mask policy.
Company response
Investigation — American Airlines
American Airlines announced as the news spread about the incident that it is conducting an investigation.
Source excerpt
American Airlines announced as the news spread about the incident that it is conducting an investigation.
Kerry — who was pictured on an American Airlines flight from Boston to Washington, DC, on Wednesday morning letting his mask hang off his ear while he was not eating or drinking — was in clear violation of the federal mandate requiring airline passengers wear a mask at all times when not eating or drinking.
Several top conservative leaders, from former Director of National Intelligence Richard Grenell to former Arkansas Gov. Mike Huckabee to Donald Trump Jr. and more, have called out American Airlines for the lack of clarity on this matter.
2020
American Airlines and Boeing reach agreement over 737 Max grounding damages
Settlement
American Airlines said it reached a confidential agreement with Boeing to address damages it incurred in 2019 because its Boeing 737 Max fleet was grounded. Compensation will be received over several years, and American said it would use more than $30 million for its 2019 employee profit-sharing program.
Stated objective. Address damages American Airlines incurred in 2019 due to the grounding of its Boeing 737 Max fleet.
Source excerpt
American, the largest US airline, said the compensation will be received over several years. The airline will use more than $30 million of the compensation for the airline’s 2019 employee profit-sharing program.
Boeing’s best-selling 737 MAX has been grounded since two fatal crashes in five months killed 346 people
American Airlines Group Inc. said on Monday it had reached a confidential agreement with Boeing Co. to address damages the airline incurred in 2019 due to the ongoing grounding of its fleet of Boeing 737 MAX aircraft.
2020
Piedmont Airlines fined after airport worker’s death
Fine or penalty
The North Carolina Department of Labor announced a $19,600 fine against Piedmont Airlines following its investigation into the 2019 death of a baggage handler. The agency cited the airline for three violations involving seat belts, operator evaluations, and tug inspections.
Company response
Investigation — American Airlines
We are currently reviewing the information provided, and will use it to work with the city of Charlotte, the airport and our labor groups to continually increase the level of workplace safety for our team members.
Source excerpt
The department cited the airline for three violations: not all employees were wearing seat belts during department inspections, no evaluations of tug operators were being conducted and tugs were not examined or inspected after each shift, The Charlotte Observer reported.
We are currently reviewing the information provided, and will use it to work with the city of Charlotte, the airport and our labor groups to continually increase the level of workplace safety for our team members.
A regional subsidiary of American Airlines has been fined $19,600 after an investigation into the 2019 death of a worker at Charlotte Douglas International Airport, the North Carolina Department of Labor announced Wednesday.
2020
American Airlines apologizes over mistaken pilot leave offers
Company response
American Airlines apologized to pilots after mistakenly offering voluntary leave options to far more pilots than it said it could accommodate. The airline said it would try to make the situation right. The incident concerned voluntary leave offers extended to pilots in numbers exceeding what the airline stated it could accommodate, and the company's response was an apology along with a stated effort to remedy the matter.
Company response
Apology — American Airlines
apologized to its pilots on Wednesday after mistakenly offering thousands of aviators voluntary leave options
Source excerpt
apologized to its pilots on Wednesday after mistakenly offering thousands of aviators voluntary leave options as part of the company's effort to cut costs to fight the coronavirus's toll on travel demand.
To those of you that selflessly volunteered to leave early ... and reduce the cost to our airline in desperate need of relief, I once again apologize,
American Air Lines apologized profusely to a disgruntled passenger who was upset that a company pilot had a “Let’s Go Brandon” sticker on his bag, according to reports.
2020
American Airlines faces backlash over Black Lives Matter uniform pins
Public backlash
American Airlines faced criticism and calls for a customer boycott after allowing employees to wear pins supporting the Black Lives Matter movement while a company-designed uniform pin was being prepared. The airline said it viewed Black Lives Matter as an expression of equality and was supporting Black colleagues and customers who had experienced discrimination and injustice.
Company response
Clarification — American Airlines
American Airlines said in the statement: "Fundamentally, we believe Black Lives Matter is an expression of equality, not a political statement.
Source excerpt
American Airlines is facing a backlash over allowing its workers to wear pins supporting the Black Lives Matter movement, with some opponents planning to boycott the airline.
American Airlines said in the statement: "Fundamentally, we believe Black Lives Matter is an expression of equality, not a political statement.
The airline said it would introduce a uniform pin designed by AA's Black Professional Network as a symbol of support and until this pin is ready, the company will allow its workers to wear pins in support of the Black Lives Matter movement, "to recognize the significance of this moment in history."
2019
Lawsuit filed against American Airlines and LATAM Airlines over Cuba airport use
Lawsuit filed
A lawsuit was filed in Miami federal court against American Airlines and LATAM Airlines Group, alleging that their use of Havana's José Martí International Airport involved trafficking in property expropriated in Cuba. The plaintiff sought compensation and an order for the airline to cease operating at the airport. American Airlines said it considered its Cuba service lawful and would defend it.
Stated objective. Stop Sabre's start of a new way of displaying airfares on its reservation systems.
Company response
Clarification — American Airlines
"American Airlines' service to Cuba including José Martí International Airport in Havana is authorized by the U.S. government including the Department of Transportation and the US Office of Foreign Assets Control," an airline spokesperson said in an emailed statement.
Denial — American Airlines
feels confident” that the case does not provide evidence as to how the alliance is harming consumers.
Clarification — JetBlue
“This is not at all like a merger with American — we have two different business models and are not working together on pricing,” he said.
Ongoing disclosure — American Airlines
In a statement provided to Fox News on Thursday, American Airlines said that it was "aware" of the lawsuit's filing and would "continue to monitor the situation," regarding the coronavirus outbreak.
Source excerpt
The lawsuit also seeks for the airline to cease operating at José Martí International Airport.
A lawsuit against American Airlines and LATAM Airlines group was filed Wednesday, in a Miami federal court, for “trafficking” in Cuban property expropriated after the 1959 communist revolution.
American Airlines is requesting a permanent injunction against TPG, as well as damages and legal fees.