Alamo Rent a Car controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2010
Petition concerning unrepaired recalled vehicles
Two automobile-safety organizations petitioned the Federal Trade Commission over the rental of vehicles subject to unrepaired safety recalls within the Enterprise Holdings system, including Alamo.
Accessibility complaints involving rental-lot access
Complaints submitted to the United States Department of Justice alleged inadequate accessibility for wheelchair users traveling between airport terminal buildings and rental-car lots. Alamo reached a settlement with the government.
Dispute over an after-hours vehicle return
A media report described a renter who returned a vehicle after hours and was subsequently presented with a damage claim. The claim was reportedly withdrawn after the customer threatened legal action.
Criticism of severe travel-disruption pricing
A report alleged that a snowbound traveler was charged an unusually high daily rental rate around Christmas, prompting criticism of apparent price gouging.
Criticism of insurance-rate disclosure
The New York Times criticized Alamo for not providing adequate information about rental-car insurance rates on its website.