Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2021
SITA discloses cyberattack affecting airline passenger data
Issue disclosure
SITA said a cyberattack affected certain passenger data stored on servers of SITA Passenger Service System (PSS) Inc. The article reports that several airlines confirmed they were affected, including Singapore Airlines, whose roughly 580,000 KrisFlyer and PPS members were affected.
Company response
Investigation — SITA
The matter remains under continued investigation by SITA’s Security Incident Response Team with the support of leading external experts in cyber-security.
Remediation — SITA
SITA acted swiftly and initiated targeted containment measures.
Source excerpt
Singapore Airlines said roughly 580,000 members of its KrisFlyer and PPS programs are affected by the breach at SITA.
Several airlines have confirmed being affected by the breach, including Singapore Airlines, Malaysia Airlines, Finland’s Finnair, Jeju Air in South Korean, and Air New Zealand.
SITA said on Thursday that the attack, which it described as “highly sophisticated,” affected certain passenger data stored on servers of SITA Passenger Service System (PSS) Inc., which operates passenger processing systems for airlines.
2020
Air New Zealand fined for breaching NZX disclosure rules
Fine or penalty
Air New Zealand was censured and penalised $40,000 for breaching NZX rules on disclosing sensitive information to investors. The Market Disciplinary Tribunal said the airline gave staff and media details about possible workforce cost savings before the information was disclosed through NZX's platform.
Source excerpt
Air New Zealand has been censured and penalised $40,000 for breaching Stock Exchange (NZX) rules about disclosing sensitive information to investors.
2019
Formal apology over Flight 901
Air New Zealand and the New Zealand Government formally apologised to victims’ families and acknowledged the harm caused by the airline’s actions and the institutional response after the disaster.
1979
Mount Erebus Flight 901 disaster
Air New Zealand Flight 901 crashed into Mount Erebus in Antarctica on 28 November 1979, killing all 257 people aboard. The subsequent Royal Commission of Inquiry criticised the airline’s management and navigational information. The event remains the company’s defining safety tragedy.