Financial troubles and bankruptcy
Video Update swung from a $5 million profit for the year ending in April 1997 to losses of $14 million and $110 million in each of the next two years, and in fiscal year 1998–1999, it closed more stores than it opened. By August 1999, there were 707 company-owned and franchised stores, though it planned to close another 70 stores, mostly in the Southeast, by May 2000.[28] The stock was delisted from Nasdaq after shareholders blocked a planned reverse stock split that would have met the exchange's listing requirements by keeping its share price above $1.[29] The company was also accumulating creditors. Allen Industries—a sign manufacturer in Greensboro, North Carolina, which had been hired to change out signage on many of the stores acquired from Moovies—sued Video Update, which contended the company did shoddy work and refused to pay. Allen responded by placing liens on Video Update stores in eight states, including North Carolina, and it had sheriff's deputies seize and temporarily close four North Carolina locations.[30][31]
In mid-2000, Video Update struggled to meet a payment deadline for part of the loan that had allowed the firm to buy Moovies. Potter secured agreement from 14 of the 15 lenders involved to amend the terms of the loan, but one lender—Fleet Bank—held out, apparently skeptical of the video rental industry's prospects. Fleet's refusal to amend the terms prompted a default on the loan, as well as a going concern warning from auditor Deloitte Touche and increasing demand for prompt payments from vendors, and was credited by Potter with forcing the company into Chapter 11 bankruptcy on September 18, 2000. The company's stock had declined 99.3 percent from its all-time high in August 1995 and was trading at seven cents a share;[32] the bankruptcy filing estimated more than 1,000 creditors, with distributors Ingram Entertainment, Warner Home Video, and St. Louis Sight and Sound among the largest unsecured creditors.[33] Ingram had previously been given equity in the company in exchange for continuing to supply it with product.[34] St. Louis Sight and Sound, suddenly faced with a bill it was unlikely to collect, soon shuttered its doors. The bankruptcy did not include the Canadian division.[35]
In bankruptcy, senior management made a proposal for their retention, to which the lenders—particularly Banque Paribas—objected, claiming it unjustly enriched top executives, something the company had been known for in the past. In January 2001, Bedard departed; company insiders noted the two were somewhat rivalrous and, at one point, a former employee claimed to have seen Potter and Bedard wrestling on the office floor. The company struggled to boost flagging morale and combat a rise in theft by employees at Video Update stores. Meanwhile, two waves of closings trimmed the chain's 450 U.S. stores to 260.[36]