Conversion
Queen Mary, bought by Long Beach in 1967, was converted from a seafaring vessel to a floating hotel.[64] The plan included clearing almost every area of the ship below "C" deck (called "R" deck after 1950, to lessen passenger confusion, as the restaurants were located on "R" deck) to make way for Jacques Cousteau's new Living Sea Museum. This increased museum space to 400000 sqft.
It required the removal of all the boiler rooms, the forward engine room, both turbo generator rooms, the ship stabilisers and the water softening plant. The ship's empty fuel tanks were filled with local mud to keep the ship's centre of gravity and draft at the correct levels, as these critical factors had been affected by the removal of the various components and structure. Only the aft engine room and "shaft alley", at the stern of the ship, was spared. The remaining space was used for storage or office space.
One problem that arose during the conversion was a dispute between land-based and maritime unions over conversion jobs. The United States Coast Guard had the final say. Queen Mary was deemed a building, since most of her propellers had been removed and her machinery gutted. The ship was also repainted with its red water level paint at a slightly higher level than during her service years. During the conversion, the funnels were removed, as this area was needed to lift out the scrap materials from the engine and boiler rooms. Workers found that the funnels were significantly degraded, and they were replaced with replicas.
With all of the lower decks nearly gutted from R deck and down, Diners Club, the initial lessee of the ship, converted the remainder of the vessel into a hotel. In 1969, it was reported that the hotel would be operated by Sky Chefs, the catering and hospitality division of American Airlines.[65] Diners Club Queen Mary dissolved and vacated the ship in 1970 after their parent company, Diners Club International, was sold, and a change in corporate direction was mandated during the conversion process. Specialty Restaurants, a Los Angeles-based company that focused on theme-based restaurants, took over as master lessee the following year.
This second plan was based on converting most of her first- and second-class cabins on A and B decks into hotel rooms, and converting the main lounges and dining rooms into banquet spaces. On Promenade Deck, the starboard promenade was enclosed to feature an upscale restaurant and café named Lord Nelson's and Lady Hamilton's; it was themed in the fashion of early-19th century sailing ships. The famed and elegant Observation Bar was redecorated as a western-themed bar.
The smaller first-class public rooms, such as the Drawing Room, Library, Lecture Room and the Music Studio, were stripped of most of their fittings and converted to commercial use. This markedly expanded retail space on the ship. Two more shopping malls were built on the Sun Deck in separate spaces previously used for first-class cabins and engineers' quarters.
A post-war feature of the ship, the first-class cinema, was removed for kitchen space for the new Promenade Deck dining venues. The first-class lounge and smoking room were reconfigured and converted into banquet space. The second-class smoking room was subdivided into a wedding chapel and office space. On the Sun Deck, the elegant Verandah Grill was gutted and converted into a fast-food eatery, while a new upscale dining venue was created directly above it on Sports Deck, in space once used for crew quarters.
The second-class lounges were expanded to the sides of the ship and used for banqueting. On R deck, the first-class dining room was reconfigured and subdivided into two banquet venues, the Royal Salon and the Windsor Room. The second-class dining room was subdivided into kitchen storage and a crew mess hall, while the third-class dining room was initially used as storage and crew space.
Also on R deck, the first-class Victorian Turkish bath complex, the 1930s equivalent to a spa, was removed. The second-class pool was removed and its space initially used for office space, while the first-class swimming pool was open for viewing by hotel guests and visitors. Because of modern safety codes and the compromised structural soundness of the area directly below, the swimming pool could not be used for swimming after the conversion, although it was filled with water until the late 1980s. Today the pool can only be seen on guided tours and from the first class entrance on R deck. No second-class, third-class or crew cabins remain intact aboard the ship today.
Opening as a tourist destination
On 8 May 1971, Queen Mary opened her doors to tourists. Initially, only portions of the ship were open to the public as Specialty Restaurants had yet to open its dining venues and PSA had not completed work converting the ship's original First Class staterooms into the hotel. As a result, the ship was open only on weekends. On 11 December 1971, Jacques Cousteau's Museum of the Sea opened, with a quarter of the planned exhibits completed. Within the decade, Cousteau's museum closed due to low ticket sales and the deaths of many of the fish that were housed in the museum. On 2 November 1972, the PSA Hotel Queen Mary opened its initial 150 guest rooms. Two years later, with all 400 rooms finished, PSA brought in Hyatt Hotels to manage the hotel, which operated from 1974 to 1980 as the Queen Mary Hyatt Hotel.[66]
By 1980, it had become apparent that the existing system was not working.[67] The ship was losing millions each year for the city because the hotel, restaurants and museum were run by three separate concessionaires, while the city owned the vessel and operated guided tours. It was decided that a single operator with more experience in attractions was needed.[68]
Jack Wrather
1992 closure and reopening
With Disney gone, the Hotel Queen Mary closed on 30 September 1992. The owners of the Spruce Goose, the Aero Club of Southern California, sold the plane to the Evergreen Aviation & Space Museum in McMinnville, Oregon. The plane departed on barges on 2 October 1992. The Queen Mary was closed indefinitely on 31 December 1992.
During this period, the ship was nominated and listed on the National Register of Historic Places in 1993.[70] Also the Port of Long Beach turned over control of the vessel to the city in 1993.[71]
On 5 February 1993, RMS Foundation, Inc signed a five-year lease with the city of Long Beach to act as the operators of the property. The foundation was run by President and C.E.O. Joseph F. Prevratil, who had managed the attraction for Wrather. On 26 February 1993 the tourist attraction reopened completely, while the hotel reopened partially on 5 March with 125 rooms and the banquet facilities, with the remainder of the rooms coming online on 30 April. In 1995, RMS Foundation's lease was extended to twenty years, while the scope of the lease was reduced to operation of the ship. A new company, Queen's Seaport Development, Inc. (QSDI), was established in 1995 to control the real estate adjacent to the vessel. The dome was used extensively as a soundstage for film and television by taking advantage of the adaptable interior space that was larger than any sound stage in the Los Angeles area.[72]
2006 meeting of the two Queen Marys
On 23 February 2006, RMS Queen Mary 2 saluted her predecessor as she made a port of call in Los Angeles Harbor, while on a cruise from South Africa to Mexico.
The salute was carried out with Queen Mary replying with her one working air horn in response to Queen Mary 2 sounding her combination of two brand new horns and an original 1934 Queen Mary horn, which is on loan from the City of Long Beach.[83] Queen Mary originally had three whistles tuned to 55 Hz, a frequency chosen because it was low enough that the extremely loud sound of it would not be painful to human ears.[84]
Modern IMO regulations specify ships' horn frequencies to be in the range 70–200 Hz for vessels that are over 200 m in length.[85] Traditionally, the lower the frequency, the larger the ship. Queen Mary 2, being 1132 ft long, was given the lowest possible frequency (70 Hz) for her regulation whistles, in addition to the refurbished 55 Hz whistle on permanent loan. 55 Hz is the "A" note an octave above the lowest note of a standard piano keyboard. The air-driven Tyfon whistle can be heard at least 10 mi away.[86]
2016 lease to Urban Commons
In 2016, Urban Commons, a real estate company, bought the lease, which extended to 2082, out of default.[88] The lease obligated them to perform the ship's daily upkeep and long-term projects. Carnival Cruises took over the entire dome and made efficiency improvements under their management.[89] The operator generated funds through its events, the hotel bookings, and passenger fees from the nearby Carnival cruise terminal, which was the largest source. Taxpayer funds were not being used to maintain the ship under the lease agreement. Urban Commons had plans to extensively renovate the liner and to redevelop the adjacent 45 acres of parking with a boutique hotel, restaurants, a marina, an amphitheater, jogging trails, bike paths and possibly a huge Ferris wheel, all at a cost of up to $250 million.[90]
In May 2019, Urban Commons formed Eagle Hospitality Real Estate Trust with the goal of generating up to $566 million for the Queen Mary along with its portfolio of 12 other hotel properties that it owns or manages.[91] In December 2019, it was announced that the city was reviewing the finances of Urban Commons to determine whether the City of Long Beach had "received all revenues owed."
2017 condition
In 2017, a report on the ship's condition was issued. The report observed that, not only the hull, but also the supports for a raised exhibition area within the ship were corroding and that the ship's deteriorating condition left areas such as the engine room vulnerable to flooding.[92] Repair costs were estimated at close to $300 million. In November 2016 the City of Long Beach had put $23 million toward addressing Queen Mary's most vital repairs. John Keisler, economic and property development director for Long Beach, said: "We have a timeline in which the engineers believe they can complete those immediate projects. These are major challenges we can only address over time; it can't all be done at once." Political leaders in Scotland, birthplace of Queen Mary, called for the then UK Prime Minister Theresa May to pressure the American government to fund a full repair of the liner in 2017.[93]
In August 2019, Edward Pribonic, the engineer responsible for inspecting Queen Mary on behalf of the City of Long Beach, issued a report stating that the ship was in the worst condition he had seen in his 25 years on the job.[94] Pribonic stated that the neglect of Queen Mary had grown worse under the management of Urban Commons, and concluded that "without an immediate and very significant infusion of manpower and money, the condition of the ship will likely soon be unsalvageable." Incidents of recent neglect include the flooding of the Grand Ballroom with sewage after a pipe which was flimsily patched with duct tape burst, significant amounts of standing water in the ship's bilge, and recently applied paint on the ship's funnels already peeling because of the poor way in which it was applied.
2020 closure and reopening
The Queen Mary ceased operations in May 2020, due to the COVID-19 pandemic. As overseer for several corporations that operated the Queen Mary, Eagle Hospitality Trust filed a motion in federal bankruptcy court on 9 March 2021 to auction off its lease.[98] Court filings by the city claimed that Urban Commons' repair work was incomplete or not performed correctly and would likely have to be redone. Also, the current condition of the vessel was such that significant safety repairs needed to be performed before it could reopen to the public. In court filings, Eagle Hospitality Trust stated that the lease was their most valuable asset.[99] There were no bidders on the lease after all of Eagle's other hotel properties were sold at a bankruptcy court auction.[100] Eagle Hospitality Trust agreed to surrender its lease agreement back to the city, and Long Beach took back control in June 2021.[101] To keep the ship running, the city approved a $2 million, six-month contract with Evolution Hospitality to cover monthly utility fees, security, landscaping and other costs.[102]
Reopening and New Investments
The Queen Mary reopened for limited tours on 15 December 2022,[114] and formally reopened to the public on 1 April 2023.[115] Later in the month, the city announced that the ship and Pier H would remain with the city with the port being a partner.[116] The repairs, along with increased tourism, led the Queen Mary to earn over $3.5 million in operating profits from April – December 2023.[117][118] In 2024, the Queen Mary was inducted into the Historic Hotels of America registry for its historical significance.[119] In February 2025, the City of Long Beach approved an agreement with the Queen Mary Heritage Foundation, a nonprofit organization dedicated to the ship's preservation, allowing it to fundraise and carry out restoration projects aboard the vessel without requiring individual City Council approvals.
2026 Meeting with QM2
On February 2, 2026, Queen Mary 2 reunited with Queen Mary for the first time in 20 years for a "Royal Rendezvous" and to celebrate the 90th anniversary of Queen Mary's maiden voyage.[122] Like the 2006 event, a fireboat was present, and the two Queens exchanged a whistle salute heard throughout Long Beach.[123][124] The following day, in honour of the 20th anniversary rendezvous, Dr. Stephen Payne the designer of QM2, lectured aboard Queen Mary in an event co-organized by broadcaster and The Expert Cruise Show co-host Anthony Davis.[125]