The four-level shopping arcade currently houses approximately 160 boutiques and the Harvey Nichols department store. A footbridge connects it across Queensway to Queensway Plaza and United Centre. It is connected by tunnels to the Admiralty MTR station and Three Pacific Place. Escalators connect it to Hong Kong Park.
Pacific Place Phase 1 began leasing in December 1988 and officially opened in March 1989. The expanded Phase 2 opened fully in July 1990 as its superstructure neared completion.
Basement (LG1)
In its early years, the basement of Pacific Place Phase 1 housed several restaurants, including the high end Chinese restaurant Zen, Oliver's Super Sandwiches, Maxim's Peking Garden and Kam Kong Chun Chinese restaurants, and two Western establishments. In June 1995, Oliver's Super Sandwiches was replaced by EAT, an American fast food outlet, while one of the Western restaurants was converted into La Fourchette. In 2004, EAT closed and was replaced by the American fast food cafe, Café MET (formerly Metropolitan Café).
Starting in 2008, the basement underwent a tenant restructuring. Zen closed its original location to make way for Thai Basil and relocated to the space previously occupied by Peking Garden and Kam Kong Chun. Peking Garden then reopened at the former site of Thai Basil in December. La Fourchette closed in August 2009 and was replaced by the Mediterranean restaurant Zelo, which opened in December 2009. Zen eventually closed in August 2013, with its space taken over by Tian Yi Chinese Restaurant in December 2013. Additionally, Maxim's m.a.x. concepts introduced the Thai themed Thai Basil and Japanese themed Kokomi in 2002 and 2015, respectively.
Prior to May 2000, the basement of Phase 2 housed the Seibu "COO" Food Court and a ParknShop. In December 2000, this space was converted into the gourmet supermarket Great Food Hall, occupying 34,000 square feet. The remainder of the Phase 2 basement is dedicated to parking.
As of 2026, the basement remains anchored by Great Food Hall and features a diverse range of dining and lifestyle services. Key tenants include Peking Garden, The Hawk & Aster, wellwellwell, La Vache!, Uoharu.
Level 1
Level 1 of Pacific Place houses numerous fashion brands, including Agnès b., Ted Baker, and Zara. Other retailers include Jo Malone、L'Occitane En Provence, and LensCrafters.
The AMC Pacific Place cinema opened on 9 December 2006, featuring futuristic design elements such as suspended ticket counters and a U shaped "time tunnel" corridor. It offered 6 auditoriums with over 600 seats, including a 39 seat VIP suite with private restrooms. On 17 March 2020, the cinema was rebranded as MOViE MOViE Pacific Place after Broadway Circuit took over the operations following the expiry of AMC's franchise.
The floor once housed a 12,000 square foot Marks & Spencer, which opened in 1991. Following the expiry of its lease in June 2005, the space was subdivided into four units, with half the area leased to the Spanish retailer Zara. Other tenants included Wise-Kids and Ted Baker.
Phase 2 previously featured a food court named Food Fare. In late 2001, it was renovated into a "premium dining" area with 329 seats, retaining tenants like Café de Coral and KFC while introducing new outlets such as Momo. The food court closed in 2006 and was replaced by a Lane Crawford.
Seibu Hong Kong was also a major anchor tenant from 1989 until June 2011; its 22 year lease was followed by the opening of a Harvey Nichols flagship store in October 2011.
Following Lane Crawford's departure in January 2012, Burberry leased a significant portion of the space. In August 2012, The Beauty Gallery opened, featuring nine international beauty and skincare brands: Chanel, BEYORG, Giorgio Armani, Joyce Beauty, La Mer, La Prairie, Natura Bissé, Shu Uemura, and Yves Saint Laurent.
On November 12, 2015, Swire Properties and Burberry reached an agreement regarding a restructuring plan for their Pacific Place tenancy. The store, spanning two levels and 21,500 square feet, was Burberry's first Hong Kong flagship and, at the time, its largest globally. Land Registry records indicated that Burberry commenced the lease in May 2012, with the contract running until May 2018. The monthly rent for that year was HK$3.65 million plus 15% of the store's revenue, with the calculated rent for 2017 being approximately HK$2 million.
In February 2016, the American restaurant Dan Ryan's, which had operated for 27 years, was not offered a lease renewal and closed in April, with an Italian restaurant taking its place. Grappa's Ristorante, which opened in 1990, also relocated in July, with the space leased by the prominent Hong Kong F&B group Dining Concepts. In December of the same year, Burberry chose not to renew the lease for its lower level space, which was subsequently occupied by Pure Yoga, opening on September 1, 2017.
As of 2026, Level L1 serves as a hub for international fashion, beauty, and lifestyle brands. Key tenants include Lane Crawford, lululemon, Adidas, On, Maje, and American Vintage. Dining options include Ralph's Coffee, Shake Shack, Shiro, and Venchi.
Level L2
Level L2 of Pacific Place is a concentration of upscale fashion brands, primarily including Bally, I.T、Joyce、Lanvin、Montblanc及Sandro. The café C'est La B, the bookshop Kelly & Walsh, and the mall's first hair and nail salon, Il Colpo, officially opened in August 2012. Other stores on the same level include King & Country and Chinese Arts & Crafts. Smythson's first boutique in Hong Kong opened at Pacific Place in June 2013. The northern side of this floor features a footbridge link to Queensway Plaza.
As of 2026, Level L2 houses a collection of international high-end fashion brands, lifestyle boutiques, and elegant dining venues. The floor features the Harvey Nichols department store, alongside flagship boutiques such as Louis Vuitton (dual-level), Burberry, Balmain, Chloé, Loro Piana and Miu Miu. Jewelry and timepiece brands include IWC Schaffhausen, Messika, and Omega. Lifestyle and service tenants include Kelly & Walsh bookstore, IL COLPO Hair. Nails, HSBC Premier Centre, and Watsons. Dining options feature Apinara Thai Cuisine & Bar, Fuel Espresso, and Lady M.
Level L3
Level L3 of Pacific Place serves as a hub for luxury flagship stores, featuring prominent brands such as Louis Vuitton, Dior, Hermès, Gucci, Cartier, Goyard and Loewe. The floor formerly housed Lane Crawford's menswear department, a 6,000-square-foot portion of which was replaced by the Chinese restaurant Ye Shanghai in January 1999. Other tenants that opened during that period included European luxury retailers PRADA, Chanel and Loro Piana. Following a tenant restructuring in 2007, the area transitioned into a jewelry and watch zone, featuring Jaeger-LeCoultre, Piaget, Richard Mille, Blancpain
In 2002, the mall introduced Chanel's first accessories-focused boutique and Burberry's first Asian concept store, occupying 3,200 square feet. Additionally, Gucci renovated and expanded its existing premises to over 4,000 square feet, adding a new entrance.
The third floor of Phase 1 originally featured an indoor garden providing a recreational space for visitors; however, it was replaced by the high end restaurant Cova in June 1999.
As of 2026, Level L3 gathers premier global luxury brands across fashion, jewelry, and timepieces, alongside fine dining establishments. Key fashion tenants include CELINE, DIOR, FENDI, Gucci and Hermès. The floor also features esteemed jewelry and watch boutiques such as Blancpain, Boucheron, BVLGARI, Cartier and CHAUMET. Dining options include ARMANI / CAFFÈ, Caviar House & Prunier, and Ye Shanghai.
Renovation
In 1998, Swire Properties invited renowned American designer James Carpenter to oversee the renovation of Pacific Place. The project included refurbishing restrooms on various floors and installing a new glass staircase connecting levels 2 and 3 to enhance pedestrian flow.
In July 2008, Swire Properties announced a HK$1.5 billion revitalization and renovation plan for Pacific Place. As part of this, the serviced apartments, The Atrium, were converted into a hotel named "The Upper House", now known as “Upper House Hong Kong”, offering 117 rooms and completing in the fourth quarter of 2009. The first phase of the mall's renovation involved remodeling restrooms from the Ground Floor to Level 2 using streamlined wood to create a wave effect, and replacing the original elevators in Phase 1 with transparent elevators traversing from the basement parking to Level 4 to improve connectivity. Additionally, new parking lobbies were constructed in the basements of Phase 1 and Phase 2, linked by escalators for greater convenience. The Garden Court atrium in Phase 1 was also refurbished with large chandeliers and new stone flooring, while the high end restaurant Domani (occupying 4,843 sq. ft.) was added on Level 4. The second phase of renovation was completed by late 2011. The entire project was led by acclaimed British designer Thomas Heatherwick, with the final cost reaching HK$2.1 billion.
To complement the mall's new exterior and interior aesthetic, Pacific Place introduced a new logo in November 2009 to replace the version used since the 1980s. The new logo features flowing, extended lines representing the Pacific Place name, incorporating a "PP" emblem formed by two interlocking "P" letters.
In mid-2016, Pacific Place restructured its tenant mix, resulting in the relocation of long standing tenants Dan Ryan's Chicago Grill (opened in 1989) and Grappa's Ristorante (opened in 1990). The mall strengthened its dining and leisure offerings by introducing over 10 new restaurants and a large scale fitness center, Pure Yoga. Additionally, pop up stores were introduced for various festivals to attract foot traffic amidst a downturn in the retail market.
