Services
In November 2016, Newegg announced a new checkout feature that lets Newegg.com customers choose to have their package held for pickup at one of more than 2,500 FedEx Corp. locations, including 1,800 FedEx retail stores.[20]
In January 2017, Indiegogo and Newegg announced a partnership[21] whereby Newegg provides select crowdfunding campaigns with social exposure; guidance on go-to-market and sales strategies; and assistance with order fulfillment, shipping, and logistical options to help get their products into customer's hands quickly and efficiently.
In May 2017, Newegg formally rolled out Newegg Logistics, designed to help B2C and B2B e-commerce sellers and other organizations streamline order fulfillment, shipment, and returns.[22]
In October 2017, Newegg unveiled Newegg Now,[23] a weekly Livestream featuring tech commentary and reviews, as well as time-sensitive deals available exclusively during each Newegg Now[24] broadcast.
In February 2019, Newegg announced a program called Newegg online work,[25] Employees interested in part-time work are randomly selected to make purchases.
In May 2020, Newegg formally launched a direct-to-consumer (D2C) initiative[26] to help its vendor partners maximize their reach within the Newegg platform.
In June 2020, Newegg introduced the Newegg PC Builder,[27] an online configurator that lets customers configure and source all the components needed to build a custom PC. While the June 2020 release was limited to customers in North America, in August 2020, the company expanded[28] the configurator to the countries it serves in Europe, Asia Pacific, Latin America, and the Middle East.
In February 2021, Newegg announced a program called Newegg Shuffle,[29] where consumers interested in hot tech devices are chosen at random to make a purchase.
In May 2021, Newegg launched an automotive category offering[30] with a vehicle-specific year/make/model/options navigation interface.
In June 2022, Newegg debuted Gaming PC Finder,[31] a personalization tool to evaluate gaming PC specs, components, and performance options.
In July 2022, Newegg launched JustGPU.com,[32] a research and e-commerce site dedicated to graphics cards. The site allows customers to evaluate, review and compare GPU details to consider a purchase.
Newegg offers services to its third-party logistics (3PL) clients and other e-commerce companies. In April 2020, Newegg announced Newegg Staffing,[33] a staffing agency serving the logistics, manufacturing, clerical, and supply chain management industries.[34] In August 2020, the company expanded[35] its in-house staffing agency to the Midwest and East Coast with new locations in Indianapolis, Indiana, and Edison, New Jersey. And in June 2020, Newegg established Newegg Bridge,[36] which provides customer service management and social media monitoring to its 3PL clients.
In April 2024, Newegg created Newegg+,[37] a free customer membership program. Members will gain access to perks like free shipping and exclusive deals.
In June 2024, Newegg announced - SellingPilot,[38] a new SaaS multichannel marketplace management solution for sellers.
In June 2025, Newegg debuts Gamer Community,[39] its own community platform for gamers and will serve up news and discussion topics, along with polling, advice and places for participants to show off their custom setups.
In August 2025, Newegg unveiled the Newegg Gamer Zone,[40] a state-of-the-art gaming arena at company headquarters. It comes equipped with PC gaming zone, immersive zone, vr mixed reality zone, console gaming zone, broadcast command zone, shoutcaster zone, social gathering zone, and a presentation zone.[41] March 10th, Newegg opened the Gamer Zone to the public. The Gamer Zone is open Monday through Saturday from 10am PT - 7pm PT.[42]
Controversies
In March 2010, Newegg sold 300 counterfeit Intel Core i7-920 CPUs.[43] The problem was first exposed by a member of the website HardOCP who posted on the site's forum about receiving the fake CPU.[44] Newegg at first released a statement saying that the processors were "demo units", but later said that they discovered that the processors were actually counterfeit and that the company was terminating its relationship with one supplier in response.[45] The company offered replacement units to the customers who received counterfeit processors, while Intel stated that they had been made aware of the problem and were investigating as well.[46]
In early 2018, customers in the state of Connecticut were notified that Newegg had not collected state sales tax due on out-of-state purchases in the past three years. Newegg was given a choice of collecting such tax in the future or turning over customer information to the state's Department of Revenue Services, which would require customers to file a sales tax form for the past three years of purchases. Newegg chose to furnish the customer information;
