Marriott International
Marriott International, Inc. was formed in 1993 when Marriott Corporation split into two companies: Marriott International, Inc., which franchises and manages properties, and Host Marriott Corporation (now Host Hotels & Resorts), which owns properties.[20]
In 1995, Marriott was the first hotel company to offer online reservations.[21]
In April 1995, Marriott acquired a 49% interest in The Ritz-Carlton Hotel Company.[22] Marriott believed that it could increase sales and profit margins for The Ritz-Carlton, a troubled chain with many properties either losing money or barely breaking even. The cost to Marriott was estimated to have been about $200million in cash and assumed debt. The next year, Marriott spent $331million to acquire The Ritz-Carlton, Atlanta, and buy a majority interest in two properties owned by William Johnson, a real estate developer who had purchased The Ritz-Carlton, Boston in 1983 and expanded his Ritz-Carlton holdings over the next twenty years. Ritz-Carlton expanded into the timeshare market. Ritz Carlton benefited from Marriott's reservation system and buying power. In 1998, Marriott acquired majority ownership of The Ritz-Carlton.[23]
In 1997, the company acquired the Renaissance Hotels and Ramada brands from Chow Tai Fook Group and its associate company, New World Development.[24][25] Marriott International also signed an agreement to manage hotels owned by New World Development.[26] The same year the company also got into the home cleaning business by starting a new venture dubbed HomeSolutions.[27]
In 2001, the Marriott World Trade Center was destroyed during the September 11 attacks.
In 2002, CTF Hotel Holdings Inc., a company that owns a hotel in Hong Kong managed by Marriott, sued Marriott alleging that Marriott engaged in extortion and bribery. According to the allegations, Marriott contracted to receive audio-visual services from Molloy. Marriott paid an inflated amount to Molloy and pocketed the 1.7 million dollars above its fee. Marriott had to return the money to CTF Hotel. CTF Hotel also accused Marriott of accepting bribes from suppliers.[28]
In 2003, the company completed the corporate spin-off of its senior living properties (now part of Sunrise Senior Living) and Marriott Distribution Services.[29] In the same year, the owners of the Marriott-operated, Town Hotels, sued Marriott for breach of contract, breach of fiduciary duty, negligence, and fraud. They claimed that Marriott along with the Avendra hotel chain violated West Virginia law by contracting with vendors and receiving "sponsorship fees" from them to provide services to Town Hotels, when according to the contract, Marriott was forbidden to profit from the contract except for management fees. [30]
In 2004, the company sold its right to the Ramada brand to Cendant, acquired in 1997.[31]
In 2005, Marriott International and Marriott Vacation Club International were two of the 53 entities that contributed the maximum of $250,000 to the Second inauguration of George W. Bush.[32][33][34]
On July 19, 2006, Marriott implemented a smoking ban in all buildings it operated in the United States and Canada, effective September of that year.[35][36]
In 2007, Marriott became the first hotel chain to serve food that is completely free of trans fats at all of its North American properties.[37]
Hotels franchised or operated by the company were affected by the 2003 Marriott Hotel bombing, the Islamabad Marriott Hotel bombing in 2008, and the 2009 Jakarta bombings.
On November 11, 2010, Marriott announced plans to add over 600 hotel properties by 2015, primarily in emerging markets: India, where it planned to have 100 hotel properties, China, and Southeast Asia.[38]
On January 21, 2011, Marriott said that adult movies would not be included in the entertainment offered at new hotels, which would use an Internet-based video on demand system.[39][40]
In 2011, Mitt Romney received $260,390 in director's fees from Marriott International,[41] despite the fact that he had already stepped down from the board of directors to run for President of the United States.[42] His released 2010 tax returns showed earnings in 2010 of $113,881 in director's fees from Marriott.[43] In February 2012, Bloomberg News reported on Romney's years overseeing tax matters for Marriott, which had included several "scams" (quoting John McCain) and legal actions brought against Marriott, which Marriott lost in court, over its manipulations of the U.S. Tax Code.[44][45]
Effective March 31, 2012, Bill Marriott assumed the role of executive chairman of the company and relinquished the role of chief executive officer to Arne Sorenson.[46][47][48]
In December 2012, Guinness World Records recognized the JW Marriott Marquis Dubai, a five star hotel, as the tallest hotel in the world.[49]
In 2013, the owners of the Madison 92nd Street Associates LLC, who contracted with Marriott to manage their hotel, sued Marriott for $400 million, alleging that Marriott had conspired with the workers' committee. They claimed that Marriott allowed the workers to unionize at the Madison-owned hotel in exchange for not unionizing at Marriott's flagship hotels.[50]
On October 3, 2014, the Federal Communications Commission (FCC) fined Marriott $600,000 for unlawful use of a "containment" feature of a Wi-Fi monitoring system to deliberately interfere with client-owned networks in the convention space of its Gaylord Opryland Resort & Convention Center in Nashville. The scheme disrupted operation of clients' mobile phone hotspots via Wi-Fi deauthentication attacks.[51] Marriott International, Inc., the American Hotel and Lodging Association and Ryman Hospitality Properties responded by unsuccessfully petitioning the FCC to change the rules to allow them to continue jamming client-owned networks, a position which they were forced to abandon in early 2015 in response to backlash from clients, mainstream media, major technology companies, and mobile carriers.[52][53] The incident drew unfavorable publicity to Marriott's practice of charging exorbitant fees for Wi-Fi.[54][55]
On April 1, 2015, Marriott acquired Canadian hotel chain Delta Hotels, which operated 38 hotels at that time.[56][57]
On November 16, 2015, Marriott announced the acquisition of Starwood for $13billion.[58] A higher offer for Starwood at $14billion from a consortium led by China's Anbang Insurance Group was announced March 3, 2016.[59][60][61] After Marriott raised its bid to $13.6billion on March 21, Starwood terminated the Anbang agreement and proceeded with the merger with Marriott.[62] Following receipt of regulatory approvals, Marriott closed the merger with Starwood on September 23, 2016, creating the world's largest hotel company with over 5700 properties, 1.1million rooms, and a portfolio of 30 brands.[63] The Starwood acquisition gave Marriott a larger non-US presence; approximately 75% of Starwood's revenues were from non-US markets.[64]
On November 30, 2018, Marriott disclosed that the former Starwood brands had been subject to a data breach. After the disclosure, Attorney General of New York Barbara Underwood announced an investigation into the data breach.[66][67] The cyberattack was found to be a part of a Chinese intelligence-gathering effort that also hacked health insurers and the security clearance files of millions more Americans. The hackers are suspected of working on behalf of the Ministry of State Security, the country's Communist-controlled civilian spy agency.[68][69][70] Initially, Marriott said that 500 million customers' personal information had been exposed.[71] In January 2019, the company updated the number of guests affected to "less than 383 million" customers, and claimed many of the customer's payment cards had expired.
In 2019 and 2021, Marriott faced an investigation[75] and a class action lawsuit[76] in the US for its practice of charging resort fees that were not included in the room price, with the services included in these "resort fees" unclear. This method is prohibited in many parts of the world and is known as "drip pricing".[77]
In December 2019, the company acquired Elegant Hotels, operator of 7 hotels in Barbados.[78]
In February 2020, the company discovered a data breach that included the theft of contact information for 5.2 million customers.[79]
In 2020, Delano Las Vegas is sold to MGM Resorts International & VICI Properties alongside the Mandalay Bay.
In April 2020, during the COVID-19 pandemic, the company instituted additional cleanliness standards, including requiring the use of electrostatic sprayers with disinfectant, adding disinfecting wipes in all hotel rooms, and removing or re-arranging furniture in public areas to allow more space for social distancing.[80] During the pandemic, global occupancy fell as low as 31%.[81]
President and CEO Arne Sorenson died on February 15, 2021, from pancreatic cancer.[82] On February 23, 2021, Anthony Capuano was appointed to fill Sorensen's vacancy as CEO and Director, having previously served as Marriott's group president of global development, design and operations.[83]
In November 2021, the company was criticized for refusing to host the World Uyghur Congress at one of its properties in Prague, citing reasons of "political neutrality".[84]
In August 2022, employees began moving into the company's new 21-story, 785,000-square-foot headquarters building on Wisconsin Avenue, ahead of an official opening on September 21. The new building was constructed over four years as part of a $600 million downtown Bethesda campus, together with the adjacent Marriott Bethesda Downtown hotel.[85]
In 2023, a criminal investigation was opened against Marriott in Poland, claiming that it acted fraudulently and unethically against the Lim company, the owner of a Warsaw hotel. During the COVID-19 period, Marriott would not keep up the hotel's maintenance and shifted the costs of maintaining the empty hotel to the Lim Company. At the same time Marriott prevented the Lim Company from renting the hotel to the National Health Fund for doctors' housing or contracting for advertising deals until the Lim Company would pay unwarranted bonuses to Marriott.[86]
Also in the same year, on May 1, Marriott announced that it completed the acquisition of Mexican hotelier Hoteles City Express. By this move, Marriott officially entered the affordable midscale-segment under City Express by Marriott brands.[87][88] The company also launched another brand focusing on budget extended stays called StudioRes in August,[89][90] and an extension to its Four Points by Sheraton brand called Four Points Express in September.
In August 2024, Marriott announced a long-term licensing agreement with Sonder, adding 10,500 rooms to their portfolio and allowing customers to earn or redeem Marriott Bonvoy points at Sonder properties starting in late 2024.[91] Marriott terminated its partnership with Sonder on November 9, 2025 citing default by Sonder.[92]
In December 2024, Marriott's luxury hotel chain, W Hotels introduced W Las Vegas.
In April 2025, the company acquired Citizen M, a Dutch-based hotel brand, for $355 million.[93] The deal is expected to be completed by the end of the year and is subject to regulatory approval.[93]
In December 2024, Marriott announced plans to expand into outdoor-focused lodging through the acquisition of Postcard Cabins and a long-term partnership agreement with Trailborn.[94] The Postcard Cabins portfolio, consisting of 29 properties and more than 1,200 units across the United States, was incorporated into Marriott’s offerings through the deal. Trailborn, which operated five lodges totaling 559 rooms near major outdoor recreation areas, also joined under a separate long-term agreement.[94] Together, the arrangements were presented as what Marriott described as its planned Outdoor Collection platform.[94] The Outdoor Collection was formally launched in late September 2025.[95]
