Majorel is an international service company,[2] specialising in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the .[3][4]
In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[5][6]
Majorel has been acquired by Teleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]
The headquarters of Majorel are located in Luxembourg City.[16] The company operates as a Société Anonyme (SA).[17] On 24 September 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]
Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[19]
