Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Portsmouth, New Hampshire. Its records management, information destruction, and data backup and recovery services are supplied to more than 220,000 customers[2] in 58 countries throughout North America, Europe, Latin America, Africa, Asia, and Oceania.
Iron Mountain is a component of the S&P 500 Index and a member of the FTSE4Good ethical investment stock market index.
The company was originally founded in 1951 as Iron Mountain Atomic Storage Corporation;[4] it opened its first underground "vaults" in 1951 and its first sales office in the Empire State Building, about 125 mi south.[5] Iron Mountain's first customer was East River Savings Bank, who brought microfilm copies of deposit records and duplicate signature cards in armored cars for storage in the mountain facility.
This first iteration of Iron Mountain was bankrupt by the early 1970s and was wholly acquired by Vincent J. Ryan through his holdings in Schooner Capital Corporation, Boston, Massachusetts. At the time, it consisted of the original facility in Livingston, New York and IMAR (Iron Mountain at Rosendale), a former limestone mine and mushroom cave outside of Kingston, New York.
In 1978, the company opened its first above-ground records-storage facility. In 1980, it expanded to Rhode Island through the purchase of a former Industrial National Bank (a precursor to FleetBoston) cold site and data tape repository in Glocester, Rhode Island. It had many Fortune 500 clients at the time, and its revenue was in the $6 million range in the early 1980s.
Its breakthrough came in the mid-1980s, when it convinced Manufacturers Hanover Bank to move all its paper records out of Manhattan to an above-ground facility, a former strip mall in Port Ewen, New York. This was the first time that bar codes were used by a records management company to allow real time access to shipped boxes and the documents inside.
During the 1980s, the company expanded beyond New York, opening facilities in New York and throughout New England. In 1988, Iron Mountain extended its reach into 12 more U.S. markets by acquiring Bell & Howell Records Management, Inc.[6]
The firm went public on January 31, 1996. In 1997, Iron Mountain became a leading software escrow company with the acquisition of Data Securities International (DSI).[7]
In 1998, Iron Mountain made its first overseas acquisition by buying British Data Management, Ltd. The company reported a $423 million revenues by the end of the same fiscal year of its acquisition.[8]
Since 1980, Iron Mountain has grown through acquisitions. Revenue increased from $3 million in 1981 to $2.7 billion at the end of 2007.
In February 2000, Iron Mountain Incorporated announced the completion of its acquisition of Pierce Leahy Corp. (NYSE:PLH) in a stock-for-stock merger valued at approximately $1.1 billion.[9]
In 2004, Iron Mountain formed a digital assets division called "Iron Mountain Digital", following the acquisition of Connected Corporation, a maker of online PC backup software.[10]
In 2005, Iron Mountain Digital bought LiveVault, a provider of online backup software for server data.[11] In 2007 Iron Mountain acquired Stratify Inc.,[12] one of the larger e-discovery service providers at the production end of the Electronic Discovery Reference Model (EDRM).[13] The acquired businesses of LiveVault and Stratify Inc. were consolidated into Iron Mountain Digital.
In 1981, Richard Reese became the company's CEO. In 1995, he concurrently assumed the position of chairman. He remained in the CEO until June 2008, when he was replaced by Bob Brennan, but he remained in the chairman's seat.[14][15] In April 2011, the company announced Brennan's departure, and Reese resumed his former title.[16]
In February 2010, Iron Mountain acquired a California-based eDiscovery and content archiving software provider, Mimosa Systems. The acquisition too was absorbed into Iron Mountain Digital.[17]
In May 2011, Iron Mountain divested Iron Mountain Digital, which was acquired by the British enterprise search and knowledge management firm Autonomy corporation for $380 million.[18] In August 2011, Hewlett-Packard acquired the Cambridge based Autonomy, and amalgamated the operations of Autonomy (which included Iron Mountain Digital) into HP's enterprise software division.[19]
In May 2012, Iron Mountain expanded its high-security storage facility business through the acquisition of three records storage firms—File House Offsite Record Storage in Fredericksburg, Virginia, and Document Systems Inc. in Columbia, South Carolina and First National Safe Deposit in Philadelphia.[20]
In November 2013, Iron Mountain announced it would be shutting down its Saint John, New Brunswick contact center in 2014. Many of the jobs were transitioned to Convergys.[21]
As of January 1, 2014, Iron Mountain successfully converted to a real estate investment trust after approval of private letter ruling requests by the IRS to classify steel racking structures as qualified real estate assets.[22]
At the end of April 2015, Iron Mountain announced it would acquire Australian data protection services provider Recall Holdings for around $2.2 billion in cash and stock.[23] At the end of March 2016, the Australian Competition & Consumer Commission released a statement saying it would not block the acquisition of Recall pursuant to Iron Mountain's agreement to divest most of its Australian business.[24] At the same time, the Canadian Competition Bureau announced it entered an agreement with Iron Mountain to allow the acquisition as long as Iron Mountain divested records management assets in the markets in which it found the acquisition would limit effective remaining competitors: Toronto, Montreal, Ottawa, Calgary, Edmonton and Vancouver.[25]
The US Department of Justice agreed to allow the acquisition, provided that Iron Mountain divested records management assets in the 15 markets where Iron Mountain and Recall were two of the top three competitors. These markets include Detroit; Kansas City, Missouri; Charlotte, North Carolina; Durham, North Carolina; Raleigh, North Carolina; Buffalo, New York; Tulsa, Oklahoma; Pittsburgh; Greenville/Spartanburg, South Carolina; Nashville, Tennessee; San Antonio, Texas; Richmond, Virginia; San Diego; Atlanta; and Seattle.[26]
The UK's Competition and Markets Authority approved the acquisition pending an investigation into the acquisition's effect on competition in the UK. In June 2016, the Competition and Markets Authority determined the acquisition would create a "substantial lessening of competition" in Aberdeen and Dundee. In response to this report, Iron Mountain and the Competition and Markets Authority reached an agreement whereby Iron Mountain would sell Recall's existing operations in Aberdeen and Dundee (known as C21 Data Services).[27] On May 2, 2016, Iron Mountain announced the completion of the merger for $2 billion (US), mostly in stock.[28]
In 2016, Fortune magazine listed Iron Mountain at number 729 on its list of the largest 1000 public companies in the United States.[29]
In September 2016, the unpublished recordings of musician Prince, consisting of over $200 million worth of recorded music and film, was moved to an Iron Mountain facility in Los Angeles, due to water damage and poor storage conditions in Prince's Paisley Park recording facility, in Chanhassen, Minnesota.[30]
In December 2017, the company purchased IO Data Centers' US division for $1.3 billion, which includes four colocation data centers in New Jersey, Ohio and two in Arizona.[31]
In February 2021, the company purchased Infofort, an information management solutions provider in the Middle East, North Africa and Turkey (MENAT) region.[32]
As of 2023, Iron Mountain's headquarters are located in Portsmouth, New Hampshire.[33]
In 2024, Iron Mountain acquired IT asset disposition (ITAD) services provider Regency Technologies for $200 million.[34]
Iron Mountain has underground storage facilities in the United States and the rest of the world, but most of the company's over 1,500 storage locations[4] are in above-ground leased warehouse space located near customers. Its storage location in Dighton, Massachusetts was once a missile storage battery during the Cold War.[35]
The best-known Iron Mountain storage facility is a 1.7 million sq. ft.[4] high-security storage facility in a former limestone quarry at Boyers, Pennsylvania, near the city of Butler in the United States (41.093°N, -79.911°W). The facility features climate controlled storage areas protected by armed guards.[4] It began storing records in 1954 and was purchased by Iron Mountain in 1998. It is here that Bill Gates stores his Corbis photographic collection in a refrigerated cave 220 ft underground,[36] as well as where Universal Music Group stores its United States masters.[4]
Nearby, the U.S. Office of Personnel Management leases another cavern to store, and process government employee retirement papers.[37] Appearing at an event in the Oval Office alongside President Donald Trump in February 2025, Elon Musk criticized the OPM's use of this facility.[38][39][40] In a Special Report episode Musk and his team ridiculed "the mine," insinuating it was the bottleneck limiting the number of retirement applications that could be processed.[41] The factual accuracy of some aspects of Musk's account have been disputed by journalists and former government employees, although the Government Accountability Office noted problems with the OPM's handling of paperwork in 2019.[42][43]
The company stores the wills of Princess Diana, Charles Dickens, and Charles Darwin.[44]
It also houses the original recordings of Frank Sinatra, as well as master recordings from Sony Music Entertainment (over a million recordings; reportedly in Rosendale, New York), Universal Music Group (in Butler), and Warner Music Group (in southern California).[4][45] In order to protect the masters, Iron Mountain equips some of its music-holding facilities with professional studios so the masters never have to leave the premises.[4]
Over 1,800 cans of unclaimed nitrate film formerly held by Iron Mountain now make up the Iron Mountain Collection at the Academy Film Archive.[46]
Security Magazine named Iron Mountain in "Security 500" of 2008, an annual ranking of the United States' 500 most secure companies. Iron Mountain was its industry's sole representative in the category of business services. Published in the magazine's November issue, the Security 500[47] ranks companies using several metrics such as the percentage of a company's revenue spent on security. The survey tracks 16 vertical markets to serve as a benchmarking tool for companies.
Fortune magazine has had Iron Mountain on its list of the "World's Most Admired Companies" every year from 2006 to 2011.[48][49][50][51][52] In its category, "diversified outsourcing services", it has every year come in second behind Aramark. The only exception was 2006, when it also ranked below Convergys.[53][54][55][56][57][58] The industry rankings reflect feedback from executives, directors, and analysts who rated Iron Mountain and industry peers on nine attributes of reputation, from investment value to quality of management.
In April 2009, Iron Mountain's Digital Record Center for Images was recognized as a "Product of the Year" by the Massachusetts Network Communications Council in the "Cloud Computing, Virtualization and Data Warehousing/Storage category".[59]
The company has received media attention for losing or misplacing customer files and data, particularly tapes containing private information such as home addresses and Social Security numbers.
