Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, United States.[2] It was founded on January 31, 2007, by several people, including Lane Becker,[3] Amy Muller, Thor Muller,[2] and Jonathan Grubb. It publicly launched in September 2007.[4] In April 2015, Get Satisfaction was acquired by Sprinklr, a social media management company.[5]
The idea for the service originated from Valleyschwag as a side project.[6] When the Valleyschwag service received over 1,500 subscribers, its