Under Frank Bisignano
In April 2013, First Data's Board of Directors announced that former JPMorgan Chase Co-COO Frank Bisignano had been named Chief Executive Officer of the company. In March 2014, Bisignano assumed the role of Chairman.[38] Upon taking office, Bisignano launched an equity ownership plan for all 24,000 of First Data owner-associates.[39]
In 2014, Bisignano promoted additions to the company's staff, such as Sanjiv Das, Himanshu Patel, Guy Chiarello, Cindy Armine-Klein, Andrew Gelb, Adam Rosman, Carmen Menendez-Puerto, Joseph Plumeri, Christopher Augustin and Michael Manos.[41][42][43][44][45]
In early 2014, First Data's STAR ATM Network adopted the Visa and MasterCard common application IDs for EMV-compliant debit transactions.[46]
Since joining, Bisignano tried to "transform First Data into a provider of new technology for small- and medium-sized businesses". In June 2014, First Data introduced the Insightics solution for small and medium size businesses. Insightics is a cloud-based software that enables small and medium size businesses to monitor key business metrics.[47][48] First Data created Insightics with Palantir.
In August 2014, First Data expanded its presence in Brazil with Bin, the company's acquiring solution developed specifically for the local market.[49] In September 2014, First Data announced it would provide encryption technology for Apple Pay.[50] Apple Pay allows payment with a single touch. With its integration into First Data's STAR Network, the company became a token service provider, supporting safe POS transactions in Apple Pay. Such transactions are used in venues such as all McDonald's restaurants in the US.[51]
In October 2014, First Data announced the Enhanced TransArmor Solution for small businesses. First Data's TransArmor Solution protects payment card data throughout the transaction process, incorporating several security and compliance products into one multi-layered solution.[52]
In late 2014, First Data announced its collaboration with Capgemini to develop new solutions based on First Data's AccessPLUS and VisionPLUS products, planning to offer new technologies in the second quarter of 2015.[53] The company also announced its partnership with Verifone, wherein merchants using integrated point-of-sale systems that process payments will have a security option when using terminals made by VeriFone Systems Inc.[54] In 2015, Samsung announced its Samsung Pay mobile system in conjunction with First Data. Samsung Pay uses NFC to make payments at POS systems that accept First Data's technology.[55]
In February 2015, First Data reported its first profitable quarter in 29 quarters since its 2007 privatization.[56] In July 2015, First Data acquired Transaction Wireless, a provider of gift card solutions.[57] In September that year, First Data Corporation acquired Spree Commerce, an open source e-commerce platform. Details of the transaction were not disclosed.[58]
In the biggest U.S. IPO of 2015 according to Bloomberg, First Data planned to seek a minimum of $2.5 billion, even up to $3.2 billion (according to Bloomberg) or $3.7 billion (according to the Wall Street Journal).[59][60][61] In October that year, First Data sold 160 million shares for $16 apiece, after offering them for $18 and $20.[62] It raised $2.56 billion. According to Bloomberg: "lowering First Data's debt level will be an important step for the company because it will free up money to invest in the business".[63]