Listing incident
On 18 July 2006, at approximately 3:30 p.m. ET, one hour after departing her last port of call in Port Canaveral, Crown Princess reported "listing" or making "heavy turns".[6] The United States Coast Guard was contacted shortly after and crews arrived within minutes to assist the troubled vessel. The cruise ship was on its way back to New York City, and the decision was made to return to Port Canaveral due to what was initially thought to be a malfunction in the steering equipment, which caused a severe tilting of the ship, and injuries.
However, the United States' National Transportation Safety Board (NTSB) found that the second officer, the senior watch officer on the bridge, had disengaged the automatic steering mode of the vessel's integrated navigation system after it put the ship into what the officer felt was an unusually hard turn to port and took manual control of the steering.[6] The second officer turned the wheel first to port and then from port to starboard several times, eventually causing the vessel to list even more, to a maximum angle of about 24° to starboard.[6] The severe listing tumbled passengers, crew members, pool water, and everything else not secured about the decks.[7]
Fourteen passengers and crew members were seriously injured, one suffering breathing difficulties after being hit in the chest by an airborne chair, and another 284 had minor injuries.[6] Water from the four on-board pools poured into staircases and lift shafts. Most injuries were on the outdoor areas of Decks 15 and 16, where large beach chairs and tables hit and injured passengers. The other area that had many injured passengers was the balcony areas in the grand atrium. Many there were hit by falling objects and heavy marble tables.
The matter was referred to the NTSB and United States Coast Guard for investigation. After an internal review by Princess Cruises, its president Alan Buckelew publicly stated that "the incident was due to human error and the appropriate personnel changes have been made."
With approval from the Coast Guard and the Bermuda flag authorities, the vessel returned to service. A full refund was given to all passengers on the ill-fated cruise, and a 50% refund to passengers on the following cruise which was set to depart 20 July, but instead departed from Brooklyn on 22 July. Since then, Crown Princess has resumed her normal schedule.
