Phase I
Ground floor
The bus terminal on ground floor is situated on the southern hillside with a cargo working area. At that time, the entrances for buses and trucks were located at what is now the D2 exit of Taikoo MTR Station. There was also a parking lot, accessible from Tai Fung Avenue. Additionally, a virtual roller coaster was positioned at the entrance, with a ParknShop to the east. To the west, a post office, HSBC bank, and a bakery could be found. The virtual roller coaster remained until the new exit of Taikoo Station was completed, providing a connection to the mall's ground floor. Main shops included a flower shop, a furniture store, and Fotomax. Until 1987, the bus terminal was transformed into a collection of retail stores. Today, notable retailers include Charles & Keith, Go Wild (an outdoor equipment specialty store), Patagonia, and eslite spectrum. DECATHLON Hong Kong also stationed in 2024. The former bus terminal has been converted into a bus stop, with the current harbour-crossing bus routes 110 and New World First Bus 720 passing through.
First floor
The first floor of the mall originally served as the sales office for Cityplaza and housed a branch of Standard Chartered Bank. The remaining space was dedicated to parking. After extensive renovations in 1987, this area was transformed into multiple retailers, including Marks & Spencer, Cek Cyu Department Store, and Kam's Cafe. A major renovation in 1998 expanded the first floor to its current size. Key retailers now include Marks & Spencer, Wing On Department Store, the Italian brand Alice House, ECCO Shoes, the local brand STACCATO, le saunda, and the women's clothing store PARADISO.
Dining options feature Oliver's Super Sandwiches and The Spaghetti House.
In March 2014, Marks & Spencer relocated to the first floor of Phase Two, occupying over 30,000 square feet and becoming the largest flagship store in Hong Kong.[7] The original Marks & Spencer location was converted into a ZARA in November 2014. After ZARA moved out in 2024, the space was taken over by UNIQLO, Samsung Experience Store, and VENCHI.
On 26 February 2015, Wing On Department Store announced that it had been informed by the developer that its lease for the Cityplaza branch would not be renewed, requiring it to move to its main store in Sheung Wan before the lease expired in August 2015. The original site, along with the ground floor area, was transformed into eslite spectrum on 6 January 2016, spanning over 49,000 square feet across two floors, making it larger than the three-floor store in Causeway Bay.
Second floor
Before the completion of Phase Two of Cityplaza, the second floor featured an ice rink in the atrium. There was a snack kiosk in the corridor leading to the western market, which later became a Pizza Hut. Shortly after the explosion in 1987, Phase Two officially opened, and the ice rink was dismantled as it moved to the new phase; that same year, Marks & Spencer also opened. Other stores included shoe shops, watch retailers, and several fashion boutiques. In May 2009, to accommodate the opening of an H&M branch, the shu uemura cosmetics shop and bossini were relocated to the second floor of Phase Two and the ground floor of Phase One, respectively. After the new stores opened in September of the same year, the original corridor became part of H&M.
In March 2011, a new sky bridge was established leading to the EAST Hong Kong. The eastern wing featured a jumping fountain that attracted many passersby. However, the fountain was dismantled at the end of 2013, and the space is now occupied by agnès b.
In 2014, the western wing underwent tenant reorganization and renovation, transforming several children's clothing stores into a Beauty Zone featuring 16 international beauty and skincare brands. This area fully launched on 26 March. By 2017, the Beauty Zone moved to Phase Two, and the original site was converted into a fashion store.
Currently, the main retail stores on this floor include COACH, lululemon, UNIQLO, and MUJI.[8]
Third floor
The western wing of the third floor was originally home to Dodwell Stores until it was acquired by Wing On Department Store between 1987 and 1988. The edge of the atrium featured the Tivoli Terrace restaurant, which closed in 1997. The eastern wing included the toy store Peanut House, Monalisa Beauty Salon, Cityplaza Palace Restaurant, and Ji Wo Jyun Restaurant, until that part was dismantled in 1997.
After a major renovation in 1997, the eastern wing transformed into a vibrant food court called "La Fiesta," offering a diverse selection of international cuisines.[9] Other notable tenants included Pizza Hut, Aji Ichiban, and Giordano. By August 2005, the original food court closed and was replaced by a large food hall featuring around 20 stalls, which opened in December of that year and operated until mid-August 2016. From December 2016 to January, five new restaurants were introduced, including Passion by Gérard Dubois, Garrett Popcorn, the first Mango Tree Café in Hong Kong, Jardin de Jade, and Hokkaidon. As of 2025, the primary dining options on this floor include On-Yasai, Dan Ryan's Chicago Grill, Jardin de Jade, Kometaki, Penna and The Matcha Tokyo.[10]
The western wing underwent redevelopment in 2000, with Toys "R" Us and a.y.k. fashion store as its main tenants. However, in April 2009, to make way for an H&M branch, Toys "R" Us relocated to the first floor of Phase Two, and a.y.k. moved out Cityplaza. After H&M opened in September of that year, partial corridor in the western wing became part of H&M. Other retailers on the third floor include the fashion brand Giordano and initial. Following H&M's move out from Cityplaza in 2024, the space was taken over by MUJI.
Fourth floor
In the late 1980s, the western wing of the fourth floor housed the House of Canton, Wing On Department Store, Tai Lin Radio Service, and the registration centre for the City University of Hong Kong. The edge of atrium area originally featured IKEA, which was later transformed into the KPS Video Express by the end of the 1980s. Other shops included the baby goods store mothercare. The eastern wing was home to the Fourseas Bowling Centre, Hong Kong Study Tours Centre, a sports goods store, and Chuck E. Cheese's.
After the reconstruction of eastern wing in 1997, the main store is the largest KPS Video Express in Hong Kong, which was acquired by Blockbuster in 1999 and continued operations. Following Blockbuster's closure in 2004, the space was taken over by Mannings. Other stores in the eastern wing included Fortress, Tom Lee Music, and an optical shop.[11]
The western wing was rebuilt in 2000 and featured LOG-ON, which was replaced by the Japanese casual clothing brand UNIQLO in 2006. The fourth floor still hosts stores like Broadway, Fortress, and Mannings, and in November 2017, the Japanese eyewear brand Zoff opened a location there.[12] From 2025, UNIQLO has relocated to the first and second floors, with GU taking over its original space.
Fifth floor
In the 1980s, the eastern wing of the fifth floor was occupied by McDonald's that spanned two levels, while the remaining area housed the Gala I/II. Other stores at that time included Wing On Department Store and Zi Jip Gaa Geoi.
After the eastern wing's reconstruction in 1997, it featured the House of Canton, Häagen-Dazs, and Pacific Coffee. The rest of the area included an office lobby and the "Zen Fountain" stone sphere, although the fountain was dismantled in 2018. The western wing, rebuilt in 2000, served as the entrance and ticket counter for the UA Cityplaza. The approximately 40,000-square-foot cinema officially launched on 21 June of that year, featuring two luxurious Director's Club theatres with spacious, comfortable seating available for private bookings.
In June 2016, McDonald's reopened in the former Ruby Tuesday location.
In December 2016, Swire Properties announced that the UA Cinemas (which operated until early March 2021) would close at the end of February 2017, to be replaced by a new concept theatre called MOViE MOViE by Broadway Circuit. The new cinema feature six wide screen houses and one VIP house, with an anticipated opening in the summer of 2017; however, the soft opening was delayed until 29 December 2017.
Sixth floor
In the 1980s, the western wing of the sixth floor was home to a roller skating rink, while the eastern wing was coverage of Gala I/II, McDonald's, and a retail store. This area was closed to accommodate reconstruction projects in the 1990s, and McDonald's relocated to a new place in December 1994.
After its reconstruction in 1997, the eastern wing was no longer used for retail purposes and was designated as an office lobby. The remaining areas of the sixth floor were demolished during renovation work in 1998, leaving only the western wing's exterior as a remnant of the original floor. In 2020, Swire Properties sold Cityplaza Phase 1 to a consortium that included a management fund under the company and Schroder Pamfleet. As a result, the sixth floor (including 1111 King's Road) is no longer owned by Swire Properties.
