Customer complaints and adverse publicity
Bulgarian Dreams has received negative media coverage, with customer dissatisfaction gaining pace through 2008 and into 2009. Buyers have complained that the properties they have paid for (either in part or in full) were left incomplete, or delayed due to financial problems and/or planning permission issues.[14][15][16]
The BBC’s consumer affairs programme Watchdog featured a story on Bulgarian Dreams which aired on 9 February 2009 in the UK. This highlighted the problems experienced by one buyer who purchased an apartment at the Windows To Paradise development on the Black Sea coast being built by the development company Interlink. It was noted that Robert Jenkin had been a director of the company until November 2006.
Watchdog broadcast an update to the story the following week, on 16 February 2009. This featured more dissatisfied customers.
Bulgarian Dreams declined to be interviewed on air but issued the following statement:
Robert Jenkin was interviewed with Chris Dale in Sofia by Watchdog with whom he had been liaising. The interview largely focused on the Windows To Paradise development. This meeting was featured in a Watchdog programme which aired on 18 May 2009 in the UK.
At the meeting Robert Jenkin explained that Windows To Paradise had run into difficulties due to a cash-flow problem at the development company, that building costs had been higher than expected and that the global slowdown had hit sales. Additionally a number of purchasers hadn't paid their final payments and that these funds could be used to fund completion of the properties. He said that following these problems he and his customers were now moving forward. "Myself and the owners, we're talking about the majority of owners in many developments now, we've put that behind us, we've drawn a line in the sand." When asked about his connections with the development company Interlink, Robert Jenkin stated that he'd once been a manager (until 2006) and that his wife was still a manager, but he explained that these appointments were non-executive and made to allow Bulgarian Dreams to have access to increased information flow on behalf of purchasers.
It was reported in the interview that a new structure was being proposed to move the development to completion but that if this failed it was likely that the properties would be auctioned off in relation to an outstanding loan due by the development company.
