The Body Shop
Roddick opened her first Body Shop in Brighton, England in 1976, with the goal of earning an income for herself and her two daughters while her husband was away in South America. She wanted to provide quality skincare products in refillable containers and sample sizes, all marketed with truth rather than hype.[7] She opened her second shop six months later. On her husband's return, he joined the business.
In a May 2002 article in The Globe and Mail, Jon Entine reported that Roddick had copied the name, concept and original brochures from the original Body Shop which was started in Berkeley, California in 1970 and had three stores when Roddick visited the Bay Area in the early 1970s.[8] Roddick's original brochures were near-verbatim copies of material produced by the Berkeley-based Body Shop. When Roddick decided to expand her multinational corporation into the United States, she bought the rights to the Body Shop name for $3.5 million from the original shop owners, who were required to sign a confidentiality agreement at the time.[9] As a consequence the original Body Shop renamed itself Body Time and remained in business until April 2018.[10]
By 1991, the Body Shop had 700 branches, and Roddick was awarded the 1991 World Vision Award for Development Initiative.[11] In 1996 she told Third Way: The original Body Shop was a series of brilliant accidents. It had a great smell, it had a funky name. It was positioned between two funeral parlours—that always caused controversy. It was incredibly sensuous. It was 1976, the year of the heatwave, so there was a lot of flesh around. We knew about storytelling then, so all the products had stories. We recycled everything, not because we were environmentally friendly, but because we didn't have enough bottles. It was a good idea. What was unique about it, with no intent at all, no marketing nous, was that it translated across cultures, across geographical barriers and social structures. It wasn't a sophisticated plan, it just happened like that.[12]
In 1997, Roddick developed the Body Shop's most successful campaign ever, creating Ruby, the size 16 doll, who was thought to bear a passing resemblance to Barbie. The campaign evolved from positioning developed by ethical communications consultancy Host Universal. They created the image of the naked red-haired doll, hands behind her head and wind in her hair, that became the embodiment of the campaign. The photographer was Steve Perry.
By 2004, the Body Shop had 1980 stores, serving more than 77 million customers throughout the world. It was voted the second most-trusted brand in the United Kingdom, and 28th top brand in the world.
On 17 March 2006, L'Oréal purchased Body Shop for £652 million.[13] Some controversy and criticism was raised, as L'Oréal was known to use animal testing and the company was part-owned by Nestlé. The latter had been criticised for its treatment of third-world producers. Roddick addressed the issues directly in an interview with The Guardian. It reported that: "...she sees herself as a kind of 'Trojan horse' who by selling her business to a huge firm will be able to influence the decisions it makes. Suppliers who had formerly worked with the Body Shop will in future have contracts with L'Oréal, and whilst working with the company 25 days a year Roddick was able to have an input into decisions.[13]"
