Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2016
Independent review of wage fraud
The Fels-James review found widespread wage fraud in parts of the network and criticized the effectiveness of earlier compliance systems. The issue prompted changes to franchise monitoring and remediation procedures.
2015
Franchisee wage underpayment scandal
Investigations alleged that workers at numerous franchised stores were underpaid and that some payroll records were manipulated. The controversy led to executive departures, an independent review and a company-funded repayment process.