Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Fliggy responds to customer report of driver harassment
Company response
After a customer reported being harassed during a ride-hailing airport transfer booked through Fliggy, Fliggy said it apologized, penalized the merchant by removing it from the platform, and began investigating contact-number validity and improving safety-response processes. The merchant said it had terminated its contract with the driver involved.
Stated objective. Avoid similar incidents and ensure timely handling.
Company response
Apology — 飞猪
已联系客户本人并致歉
Investigation — 飞猪
飞猪自查情况显示，客户反映车牌、司机与最初预订接送机页面信息不符，系商家在服务开始前改派订单导致。
Remediation — 飞猪
飞猪表示，已开始全面排查接送机商家联系电话的有效性，加快开发上线商家联系方式的核验功能，避免此类情况再次出现。
Source excerpt
飞猪表示，已开始全面排查接送机商家联系电话的有效性，加快开发上线商家联系方式的核验功能，避免此类情况再次出现。
司机询问能否和他回家等行为，让她感到不安。
2月22日，针对微博网友（微博昵称为：童话岳冰）发文称在飞猪平台打车被骚扰一事，飞猪方面独家回复新京报贝壳财经记者，已联系客户本人并致歉，平台已对商家进行下架处罚，商家已与涉事司机解除合同。