DiDi controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Didi responds to criticism over driver commissions
Company response
Didi issued a statement responding to public criticism that its commissions were too high and its commission rules were not transparent. It said it accepted public criticism and was investigating the causes of extreme orders to try to prevent them.
Company response
Investigation — 滴滴
滴滴在陆续排查出现极端订单的原因，尽全力避免极端情况的出现。
Source excerpt
滴滴在陆续排查出现极端订单的原因，尽全力避免极端情况的出现。
5月7日，滴滴在其官微发布声明，回应近期公众对于其“抽成过高”、“抽成规则不透明”等问题的质疑。滴滴表示，虚心接受公众批评，将持续推进公开透明。
2020
Didi agrees to compensate passenger for missed-flight losses
Company response
Didi and a passenger reached an agreement after she said a driver's route change caused her to miss her flight. Didi accepted responsibility for the full compensation, totaling 2,747 yuan, which was paid within a day; the account described the wrong turn as a mistake rather than intentional detouring.
Company response
Refund or compensation — 滴滴
滴滴在把事件理顺了之后，认为确实应该承担全部赔偿，一共是2747元，一天之内就到账。
Source excerpt
滴滴在把事件理顺了之后，认为确实应该承担全部赔偿，一共是2747元，一天之内就到账。
荔女士称，11月29日，自己与滴滴总部达成和解，本次事件不是司机恶意绕路，也不是为了躲避拥堵而绕路，是走错路折返，属于司机业务不成熟的表现。
2020
Didi files lawsuit over sexual-content livestream using its name
Lawsuit filed
Didi said it filed materials with the Beijing Internet Court to pursue legal responsibility against the livestream platform and the livestream producers and performers, alleging that they used claims about Didi drivers to attract viewers and profit, harming Didi’s and its drivers’ reputations.
Stated objective. To pursue legal responsibility and protect the reputation of Didi and its drivers.
Source excerpt
6 月 13 日，扫黄打非官方微博发布公告称，公安机关查明，涉事主播是夫妻关系，依托某境外网络直播平台，以 “滴滴”“司机”“女乘客”“性侵”等话题为卖点，设计桥段，自导自演，吸引网民打赏，牟取非法利益。
滴滴已向北京互联网法院递交起诉材料，追究涉黄直播平台和直播制作者、表演参与者的法律责任，坚决以法律手段维护滴滴和滴滴司机群体的名誉。
对此，滴滴已向北京互联网法院递交起诉材料，追究涉黄直播平台和直播制作者、表演参与者的法律责任，坚决以法律手段维护滴滴和滴滴司机群体的名誉。
2020
Didi explains its ride-hailing route-planning principles
Company response
Didi's map and transit business head responded to public concerns about ride-hailing detours, explaining the platform's route-planning principles and soliciting public feedback.
Company response
Clarification — 滴滴
6月11日，滴滴地图与公交事业部负责人柴华实名解答绕路质疑，详细介绍了滴滴网约车路径规划的做法和原则，并向公众广泛征集意见与建议。
Source excerpt
6月11日，滴滴地图与公交事业部负责人柴华实名解答绕路质疑，详细介绍了滴滴网约车路径规划的做法和原则，并向公众广泛征集意见与建议。
2019
DiDi adjusts carpooling service hours after gender-discrimination criticism
Company response
After its carpooling service rules drew criticism as gender discrimination, DiDi adjusted the operating hours for all carpooling users during the trial period to 5:00–20:00 and apologized for not seeking public discussion and for inadequate consideration and communication.
Company response
Apology — 滴滴
11月7日晚，滴滴对尚未上线的顺风车产品规则做出了调整并道歉
Source excerpt
“在方案公布前，我们并没有就这一规则面向公众做评议讨论，没能充分听取各方意见。同时因为考虑不周，沟通不当，给大家造成困扰了，我们深表歉意。”
针对顺风车限制女性乘车时间被网友质疑“性别歧视”一事，11月7日晚，滴滴对尚未上线的顺风车产品规则做出了调整并道歉：在试运营期间，对所有顺风车用户提供服务的时间均调整为5：00-20：00。
针对顺风车限制女性乘车时间被网友质疑“性别歧视”一事，11月7日晚，滴滴对尚未上线的顺风车产品规则做出了调整并道歉：在试运营期间，对所有顺风车用户提供服务的时间均调整为5:00-20:00。