Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
Malaysia branch investigates alleged employee fraud
A human-resources investigation reported that four people connected with the Malaysian branch had committed fraud; two employment contracts were terminated and two people were dismissed for alleged violations of Malaysian law and regulations.
2023
Alleged fraud in Malaysia branch
A company human-resources investigation reported alleged fraud involving four people connected with the Malaysian branch, followed by employment termination and dismissal actions.
2021
Malaysia warehouse protests linked to bonus and workload disputes
Videos circulated showing protests and disorder at Malaysian warehouses. J&T initially described the matter as a misunderstanding over bonus payments; Malaysia's Ministry of Human Resources later associated the incident with workload and employee-payment concerns.
2021
Malaysia warehouse protests
Protests and disorder at Malaysian warehouses were publicly linked to disputes over bonus payments, workload, and employee concerns. The company and employees offered differing explanations during the episode.
2020
Videos of package mishandling trigger disciplinary response in the Philippines
After a video showed workers throwing parcels, the Philippine operation said personnel involved would be sanctioned.
2020
Philippine parcel-handling incident
A viral video showed workers throwing packages. J&T Express Philippines said the personnel involved would face sanctions.
2019
Indonesian parcel-handling video
A video reportedly circulated showing J&T workers mishandling parcels in Indonesia, contributing to criticism of package-handling practices.