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抖音客服

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  1. 2026

    Douyin Customer Service Launches 'Handling Card' Smart Service Feature

    Douyin Customer Service launched a new smart service capability called 'Handling Card' for user inquiries involving document submission and upgrade processing, replacing chat-based text instructions with a card that shows the process, required materials, and review progress. The feature covers 9 handling scenarios including account use and video/content creation, and reportedly improves processing efficiency by about 30%.

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