Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Consumers allege Roborock robot vacuum quality and after-sales problems
Issue disclosure
A report described consumer complaints alleging quality problems with Roborock robot vacuums and inadequate after-sales service, including a complaint that Xiaomi Youpin customer service did not provide warranty assistance. These are reported consumer allegations.
Source excerpt
近日，有消费者在黑猫投诉平台投诉自己购买的石头科技旗下扫地机器人出现质量问题，在申请售后服务之后，客服不予处理
2020年2月2日购买的石头扫地机器人出现“激光测距传感器异常”问题，申请售后，小米有品客服不给予售后处理，非常不满意！