Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2025
Reported customer complaints at several properties
Reference material mentions complaints involving alleged bathroom or room hygiene issues, a burst water pipe and a disagreement at a front desk. The available material describes individual complaints and does not establish a broader corporate violation or final regulatory finding.
2016
Woman dragged by stranger at Yitel Hotel sparks controversy over security and crisis handling
In April 2016, a woman was dragged by a stranger in the corridor of the Yitel Hotel at Wangjing 798 in Beijing, under Home Inn Group, and the video prompted public questioning of the hotel's security and staff handling. Home Inn admitted that the hotel involved had inadequate security management and customer service, apologized, and announced rectification and accountability for management. The incident centered on a Yitel property under the group.