Mizuho Bank controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Mizuho banking-system failures
Mizuho Bank experienced repeated service disruptions involving ATMs, cash cards, passbooks, transfers and related banking functions. The incidents raised concerns about technology governance, incident response, management accountability and customer protection. Japanese regulators required improvement measures, while Mizuho undertook remediation and operational reforms.
2021
Mizuho president apologizes for ATM shutdowns
Company response
Mizuho Financial Group President Sakai Tatsufumi apologized for systems failures that shut down ATMs across Japan. Mizuho said the problems had been fixed and described changes intended to prevent ATMs from retaining cards and bankbooks during a future system failure.
Stated objective. Drastically strengthen crisis management and organizational capacity.
Company response
Apology — Mizuho Financial Group
Remediation — Mizuho Financial Group
Mizuho says it has made changes that will stop its ATMs from eating cards and bankbooks if the system goes down again.
Source excerpt
In the worst incident -- in late February -- 80 percent of Mizuho Bank's ATMs were affected nationwide.
The president of one of Japan's major financial groups has apologized again for systems failures that shut down ATMs across the country.